Vacant Roles at Ciala Hospital

Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Degree in Sales & Marketing, Business Administration, Communication, or any other relevant business-related field
• Minimum of three (3) years’ experience in a similar role within a busy Level 4 hospital or healthcare institution
• Strong knowledge of Kisumu and surrounding regions, including community networks and corporate landscape
• Proven ability in healthcare marketing, patient acquisition, and business development
• Strong understanding of hospital services positioning and competitive healthcare marketing strategies
• Excellent communication, negotiation, and stakeholder engagement skills
• Ability to develop and execute effective marketing and outreach campaigns
• Experience in managing partnerships with corporates, insurers, NGOs, and community groups will be an added advantage
• Proficiency in digital marketing and social media engagement will be an added advantage
• High level of professionalism, creativity, and result-oriented mindset
• Ability to work independently and deliver measurable growth outcomes

Key Responsibilities

The successful candidate will be expected to:

• Develop and implement business development and marketing strategies to drive patient volume growth
• Build and maintain strong relationships with corporates, insurers, referral partners, and community stakeholders
• Promote hospital services including outpatient, inpatient, maternity, theatre, diagnostics, and specialized clinics
• Conduct market research and competitor analysis to identify growth opportunities
• Plan and execute outreach programs, health campaigns, and community engagement activities
• Strengthen hospital brand visibility across Kisumu and surrounding regions
• Manage hospital marketing communications, including digital platforms and promotional materials
• Support patient acquisition initiatives and conversion of leads into service utilization
• Track, analyze, and report on marketing performance and business development outcomes
• Collaborate with internal departments to align service delivery with market needs

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Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Degree in Clinical Medicine, Business Administration, Finance, Health Records, or any other relevant field
• Minimum of five (5) years’ relevant experience as a Claims Officer or Credit Controller in a busy hospital setting
• Strong and proven knowledge of SHA (Social Health Authority) and private insurance claims processes
• Demonstrated experience in credit control, revenue cycle management, and debt recovery in a healthcare environment
• Strong leadership skills with ability to supervise, guide, and develop a team
• Experience in handling claim escalations, rejections, reconciliations, and insurer negotiations
• Strong analytical, financial, and reporting skills
• Proficiency in hospital management systems and insurance billing workflows will be an added advantage
• High level of accuracy, integrity, accountability, and attention to detail
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work under pressure and meet strict financial and reporting deadlines

Key Responsibilities

The successful candidate will be expected to:

• Oversee the hospital’s credit control and claims management function
• Supervise claims officers and ensure timely submission, follow-up, and resolution of insurance claims
• Monitor and manage hospital debtor accounts, ensuring timely recovery of outstanding balances
• Liaise with SHA and private insurers to resolve claim queries, rejections, and payment delays
• Review and approve claims submissions for accuracy, completeness, and compliance
• Develop and implement credit control policies, procedures, and reporting frameworks
• Prepare regular reports on claims performance, outstanding debts, and revenue cycle efficiency
• Support pre-authorization, billing validation, and insurance verification processes
• Ensure compliance with insurance policies, hospital procedures, and regulatory requirements
• Drive continuous improvement in claims turnaround time and revenue collection efficiency
• Provide leadership, training, and mentorship to the claims and billing team

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Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Degree in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or any related field
• Minimum of three (3) years’ experience working in a busy Level 4 hospital setting (MUST have experience)
• Strong customer service and patient handling skills
• Excellent communication and interpersonal skills
• Ability to manage high patient flow in a busy clinical environment
• Proficiency in computer applications and hospital management systems will be an added advantage
• Strong organizational skills with attention to detail
• Ability to handle patients and relatives with professionalism, empathy, and patience
• High level of integrity, discretion, and professionalism

Key Responsibilities

The successful candidates will be expected to:

• Receive and attend to patients, visitors, and clients in a professional and courteous manner
• Manage patient registration, appointment scheduling, and front desk coordination
• Direct patients appropriately to consultation rooms, departments, or services
• Handle incoming calls, inquiries, and hospital communication channels efficiently
• Ensure accurate patient data entry and updates in the hospital management system
• Support billing processes and guide patients on payment procedures where necessary
• Maintain a clean, organized, and professional reception area at all times
• Coordinate patient flow to reduce waiting time and improve service efficiency
• Provide general administrative and clerical support to hospital departments as required
• Uphold confidentiality, patient dignity, and hospital service standards at all times

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Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Degree in Clinical Medicine, Business Administration, Health Records, Finance, or any other relevant business/health-related field
• Minimum of three (3) years’ relevant experience in a busy private hospital setting
• Strong and proven knowledge of SHA (Social Health Authority) claims processes and other private insurance schemes
• Good understanding of hospital billing, pre-authorizations, claim submissions, and reconciliation processes
• Experience in handling claim rejections, resubmissions, and follow-ups with insurers
• Familiarity with hospital management systems and electronic claims processing will be an added advantage
• Strong analytical, numerical, and documentation skills
• High level of accuracy, integrity, and attention to detail
• Excellent communication and follow-up skills with insurers and internal hospital departments
• Ability to work effectively under pressure in a fast-paced environment with strict deadlines

Key Responsibilities

The successful candidates will be expected to:

• Process and submit insurance claims accurately and in a timely manner in line with SHA and private insurer requirements
• Review patient documentation to ensure completeness and compliance before claim submission
• Follow up on pending, rejected, or queried claims with insurance providers
• Conduct claim reconciliation and assist in resolving variances between billed and paid amounts
• Ensure proper coding and documentation support for all submitted claims
• Collaborate closely with clinicians, billing, and finance teams to ensure accurate claim preparation
• Maintain organized records of all claims submitted, paid, pending, or rejected
• Support pre-authorization processes and verification of patient eligibility where required
• Monitor claim performance and provide regular reports on claim status and trends
• Ensure compliance with insurance policies, hospital procedures, and regulatory requirements

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Qualifications & Requirements

Applicants must meet the following requirements:

• Bachelor of Medicine and Bachelor of Surgery (MBChB or equivalent) from a recognized institution
• Valid medical practicing license from the Kenya Medical Practitioners and Dentists Council (KMPDC)
• Minimum of two (2) years’ experience post internship
• Strong clinical interest and exposure in:
• Paediatrics
• Surgical care and minor/major procedures support
• Obstetrics and Gynaecology (including emergency obstetric care)
• Experience working in a busy private Level 4 hospital or comparable healthcare facility will be an added advantage
• Strong clinical assessment, diagnosis, and patient management skills
• Ability to handle emergency cases with confidence and sound clinical judgement
• Good communication, teamwork, and multidisciplinary collaboration skills
• High level of professionalism, integrity, and commitment to quality patient care
• Ability to work effectively under pressure in a fast-paced clinical environment

Key Responsibilities

The successful candidate will be expected to:

• Provide comprehensive medical care to both inpatient and outpatient clients
• Conduct thorough clinical assessments, diagnoses, and formulation of appropriate management plans
• Participate actively in the management of paediatric, surgical, and obstetric cases
• Manage emergency cases including stabilization and timely escalation when necessary
• Support theatre procedures and obstetric interventions as part of the clinical team
• Participate in ward rounds, outpatient clinics, and emergency department duties
• Ensure accurate, timely, and complete clinical documentation and patient records
• Work closely with consultants, nurses, and other healthcare professionals to ensure optimal patient outcomes
• Participate in quality improvement initiatives, CMEs, and clinical audits
• Uphold patient safety, infection prevention, and ethical medical practice standards at all times

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Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Bachelor’s Degree in Medical Laboratory Sciences from a recognized institution
• Valid practicing license from the Kenya Medical Laboratory Technicians and Technologists Board (KMLTTB)
• Minimum of two (2) years’ relevant working experience
• Prior experience working in a busy private Level 4 hospital is required
• Experience working in a Class E Laboratory setup will be highly preferred
• Strong knowledge and practical competency in routine and specialized laboratory procedures
• Ability to operate, maintain, and troubleshoot laboratory equipment effectively
• Good understanding of laboratory quality control, quality assurance, and infection prevention standards
• Experience in hematology, biochemistry, microbiology, serology, and parasitology procedures will be an added advantage
• Experience using Laboratory Information Systems (LIS) and hospital management systems will be an added advantage
• Strong analytical, organizational, and communication skills
• High level of professionalism, integrity, accuracy, and confidentiality
• Ability to work efficiently under pressure in a fast-paced healthcare environment

Key Responsibilities

The successful candidates will be expected to:

• Conduct laboratory tests and diagnostic procedures accurately and efficiently in accordance with established standards and protocols
• Receive, process, analyze, and properly document patient samples
• Ensure accuracy, reliability, and timely release of laboratory results
• Operate and maintain laboratory equipment while ensuring proper calibration and quality control procedures
• Adhere strictly to laboratory safety, infection prevention, and waste disposal guidelines
• Maintain proper documentation, records, and inventory of laboratory reagents and supplies
• Participate in internal and external quality assurance programs
• Collaborate effectively with clinicians, nurses, and other healthcare professionals to support quality patient care
• Promptly report critical results and equipment malfunctions where necessary
• Participate in departmental meetings, CMEs, audits, and continuous quality improvement initiatives

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Qualifications & Requirements

Applicants must meet the following requirements:

• Diploma or Bachelor’s Degree in Pharmaceutical Technology from a recognized institution
• Valid practicing license from the Pharmacy and Poisons Board (PPB)
• Minimum of two (2) years’ relevant working experience
• Prior experience working in a busy private Level 4 hospital is required
• Strong knowledge of pharmaceutical dispensing procedures, stock management, and medication safety standards
• Ability to accurately interpret prescriptions and dispense medications appropriately
• Knowledge of insurance processes, pharmaceutical billing, and inventory control systems will be an added advantage
• Experience using hospital management systems and pharmacy software will be an added advantage
• Strong organizational, communication, and interpersonal skills
• High level of integrity, professionalism, and attention to detail
• Ability to work effectively under pressure in a fast-paced healthcare environment

Key Responsibilities

The successful candidates will be expected to:

• Accurately dispense medications and medical supplies in accordance with prescriptions and established pharmaceutical guidelines
• Support safe medication management practices and promote rational drug use within the hospital
• Maintain proper inventory control, stock monitoring, and timely reporting of expiries and low-stock items
• Ensure proper storage, handling, and documentation of pharmaceutical products in compliance with regulatory standards
• Participate in procurement planning, stock reconciliation, and pharmacy audits
• Work collaboratively with clinicians, nurses, and other healthcare professionals to optimize patient care
• Support insurance and billing processes related to pharmaceutical services where required
• Maintain accurate dispensing records and ensure confidentiality of patient information
• Adhere strictly to infection prevention, quality assurance, and patient safety protocols
• Participate in departmental meetings, CMEs, and continuous quality improvement initiatives