• Operations Manager - Logistics & Customer Service at G4S

  • Posted on: 16 December, 2016 Deadline: 23 December, 2016
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    G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

    Operations Manager - Logistics & Customer Service


    Role Responsibility

      • Responsible at a strategic level for, operational management, cross functional integration, effective inventory and product management
      • Responsibility for the day to day Logistics operations and resources covering dedicated warehousing and distribution services to meet budget expectations
      • Overseeing the growth the division, that is now strategic in generating extra revenues for the overall business group
      • Successful growth of Logistics projects and tailored/ customized logistics solutions in Kenya
      • Overseeing revenue, costs and service provision for all G4S Logistics operations
      • Assisting the sales team in developing Logistics tailored solutions, focusing on implementation, resource requirements and training
      • Managing improvement initiatives in collaboration with the Courier operations team across the business division.
      • Overall Management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement and implementing improvement programmes
      • Managing kitting and regional distribution centres’ work flows and targets as per SLA and KPI guidelines
      • Managing and maintaining good client relations based on service delivery, continuous improvement, value add and effective reporting of operations.
      • Overseeing the development of the G4S Logistics contract management team in line with available guidelines and procedures
      • Interface with other departments within the group/business to ensure synergies are utilized for the benefit of the business and client.
      • Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per Service Level Agreement.
      • Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource
      • Make a proposals for the annual budget with relation to Logistics activities and investments
      • Ensure strict controls of P&L Logistics elements as per monthly targets

    The Ideal Candidate

    • University Degree in a business related field from a recognized University
    • Post graduate qualification in Logistics Management
    • At least 10 years logistics services management experience
    • A good commercial flair with demonstrated business development experience
    • Ability to make sound and commercially viable decisions in logistics operations management
    • Excellent communication skills and IT skills

    Method of Application

    Interested and qualified? Go to G4S career website on careers.g4s.com to apply

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