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  • Posted: Dec 20, 2016
    Deadline: Not specified
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    Wanda Organic Limited (WOL) is a for-profit social enterprise that believes that in Africa, agriculture is a strong means of spurring growth, overcoming poverty and enhancing food security. Unfortunately continuous farming without replenishing soil nutrients has depleted vast areas of farmland. WOL aims to deliver a truly effective and impactful triple bo...
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    Distribution Officer

    Responsible for

    Overall management of the county depot operations

    Distribution Officer Job Key Tasks

    • County Depot – oversee daily operations as per Standard of Procedures (SOPs).
    • Stock Management – maintaining and reconciling of stocks as per Standard of Procedures (SOPs).
    • Agent network management – implement the recruitment, onboarding and relationship management of agents as per contracts.
    • Logistics Management – implementing daily stock dispatch to agents as per quality assurance requirements.
    • Reporting – provide daily reports as per the supervisor’s request.
    • Customer complaint management – resolve customer complaints as per supervisor’s instructions.

    Knowledge, Experience and Qualifications Required for the Distribution Officer Job

    • Diploma in business administration, logistics and agriculture related Field
    • Experience in stores management will be added advantage.
    • Computer literate is a MUST.

    Personal skills and attributes required

    • Communication and customer service skills.
    • Ability to multi‐task
    • Work under pressure

    go to method of application »

    Customer Care Officer / Telesales

    Responsible for

    Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

    Customer Care Officer / Telesales Job Key Tasks

    • Sales – Promote all products and services to increase the average spend per customers.
    • Good Agriculture Practices Promotion (GAP) – follow up with farmers to build their agronomic capacity.
    • Customer Retention – Ensure that new customers return for additional purchases by following up and ensuring customers satisfaction.
    • Customer Complaints Management – Document and champion resolution of any customer complaints.
    • Enquiries Management – Answer any questions the farmers have.
    • Marketing Support – Support marketing campaigns and research.

    Key Performance Measures

    • Monthly sales targets
    • Customer engagement
    • Adherence to processes and policies.
    • Teamwork (peer to peer assessment)

    Knowledge, Experience and Qualifications Required for the Customer Care Officer / Telesales Job

    • Diploma in business administration, Communication, Public Relations, or Marketing
    • Minimum of 2 years customer service experience in a sales driven customer service organization
    • Experience in sales and marketing is a MUST.
    • Able to speak one of the local languages fluently: Kikuyu, Kamba, Luo, Kimeru, Luhya, Kalenjin, and Kiswahili

    Personal skills and attributes required

    • Customer Oriented
    • Excellent Communication Skills
    • Conflict Resolution
    • Problem Solving

    Method of Application

    • Applications should be addressed to the following and sent to hr@wandaorganic.com
    • Wanda Organic Ltd P.O. Box 51323 – 00100 Tel: +254 (0) 203673844 Fax: +254 (0) 203673231 Nairobi, Kenya

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