Job Opportunities at Booking.com - 4 Positions

This fulltime position will be based in our new office in the Nairobi office.

B.responsible

• Support Booking.com BV’s - strategy for hotel availability and supply.
• Promote the Booking.com BV brand name and its online reservation services to hotels, also by visiting hotels located in specific geographic areas of the country
• Responsible for area coverage
• Inform hotels and advise on allotment, availability and supply
• Rate checks and competitor checks
• Liaison person for hotels to contact when they have questions
• Providing hotels with information and advice by mail and email, including follow-ups
• Follow up on cancellations and evaluations
• Accompany and train hotels on how to use Booking.com’ s extranet and rates & availability system
• Support hotels with regards to Booking.com’ s on-line system
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels
• Check statistics in the control room and follow up
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV

B.Skilled

• 2 years of experience in a relevant account management function;
• Fluent in English.
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and can work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;
• You already have a work permit to work in Kenya.

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As a Senior Account Manager you will be responsible for the account management team in the appointed market, managing and motivating people in your team.

You will be responsible for the account management of some of the hotels in the area.

You create quantity and quality reports on results and performance for information support to Booking.com BV.

You advise hotels about information on the Booking.com website, and provide them the (initial) training on how to use Booking.com BV‘s system.

You will be reporting to the Area Manager in improving hotel availability and supply and supporting Booking.com BV in meeting the demands of the visitors on the Booking.com website.

This fulltime position will be based in our Nairobi office.

Main Responsibilities

• Manage a team of Account Managers;
• Direct account management for hotels in an appointed region within East Africa;
• Visit the important hotels;
• Responsible for area coverage;
• Support Booking.com BV’s-strategy for hotel availability and supply within East Africa;
• Promote the Booking.com BV brand name and its online reservation services to hotels;
• Liaison person for hotels to contact when they have questions;
• Providing hotels with information by mail and email, including follow-ups;
• Follow up on cancellations and evaluations;
• Accompany and train hotels on how to use Booking.com BV’s extranet and rates & availability system;
• Support hotels with regards to Booking.com BV’s system;
• Liaise with hotels on allotment, availability and supply;
• Organize and coordinate Tourist Trade Fair visits to liaise with hotels;

Requirements

• 2-4 years of experience in a comparable management function;
• Fluent English speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry;
• Pro-active, sense of responsibility, friendly and ability to work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• University background preferred;
• Driver’s license;
• Availability to travel 50% of the time;
• You already have a work permit to work in Kenya.

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Job description

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Furthermore you will offer support to the Account Managers with various tasks at the office.

Tasks

• Day-to-day pro-active communication with partners in your region by telephone, by internal messaging and occasionally in person to assist with the development of the business;

• Building productive relationships with partners to ensure that they offer the best availability and rate structure;
• Discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting;

• First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
• Participation in weekly team learning in your office;
• Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
• Liaison person for properties to contact when they have questions by phone and the Account Manager are unavailable;

• Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
• Verify that the website has accurate information on properties and pictures of newly registered accommodations;

• Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
• Providing properties with information and advice mainly by phone, including follow-ups;
• Looking after IT/administrative related tasks;
• In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
• Conduct daily/weekly rate and availability checks on various platforms;
• Assist in the preparation of market visits, operational planning and projects;
• Assisting in additional tasks and projects when needed
• You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from Booking.com BV.

Qualifications

• Great face-to-face and telephone communication skills;
• Fluent English;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Ability to convince partners on the phone to implement suggestions;
• Quick and resourceful, flexible, accurate, strong analytical and an eye for detail;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Hotel School or University background preferred.

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This is a full time contract. It will be based in our Nairobi office.

Tasks

• Advise BH Partners regarding their webpages on the Booking.com website and how they can amend their own data with respect to supply, availability, specials, promotions
• Visit and contact the important MPPs in the region;
• Support Booking.com BV’s-strategy for BH Partners availability and supply within the region;
• Promote the Booking.com BV brand name and its online reservation services to BH Partners;
• Support Booking.com BV with facilitating New Partnership of BH Partners;
• Providing BH Partners with information and advice by different channels, including follow-ups;
• Participate, Organize and coordinate Tourist Trade Fair visits related to BH Marketspace;
• Organizing events and webinars for BH Partners to educate them and increase their engagement;
• Be always updated on marketplace changes and trends;
• Check statistics on Performance and follow up;
• Be able to translate local partners challenges into opportunities for change;
• You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV;

Qualifications

• Fluent English speaker and writer;
• Driving license;
• Pro-active, entrepreneurial, sense of responsibility and can work independently;
• Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
• Great face-to-face and telephone communication skills;
• Public speaking skills;
• Team player, motivated and enjoys to work in e-travel and hospitality;
• Business focused;
• Positive attitude;
• Caring attitude
• Great priority settings skills;
• Helicopter view;
• Able to keep connections outside of the office with other Booking Home Partner Manager in a fruitful and efficient way;
• Knowledge of Vacation Rental market;