Job Opportunities at Corporate Staffing - 5 Positions

Technical Customer Service Manager Job Responsibilities

• Develop a Customer Service department that is efficient and profitable while maintaining high customer satisfaction
• Recruit, mentor and develop customer service agents and nurture an environment where they will excel through encouragement and empowerment
• Develop clear service procedures, policies and standards
• Improve customer service experience, create engaged customers and facilitate organic growth
• Maintain customer records efficiently and organize the customer database for future reference.
• Participate in the organization of events at the organization
• Provide detailed statistical analysis and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Take ownership of customer issues and follow problems through to resolution

Requirements for the Technical Customer Service Manager Job

• A degree in Engineering or related technical area of study
• Additional training in Customer Service or a business related field is desirable
• 3-5 years working experience as a Customer Service manager preferably in a similar technical field
• Strong working knowledge of customer service software, databases and tools
• Excellent problem solving skills.
• Excellent Communication skills, both oral and written
• Presentable and an outgoing personality
• Ability to multi-task and get things done to completion
• A Team player with a positive attitude and good interpersonal and communication skills

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HR Manager Job Responsibilities

• Set up the HR Department, developing plans and policies and ensure the company complies with legal regulations and best practices
• Design and implement progressive initiatives for equal opportunity and diversity.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; advising managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Establish and conduct orientation and training programs for employees to prepare them for assignments
• Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.
• Maintain historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Participate in administrative Staff Meetings

Requirements for the HR Manager Job

• Bachelor Degree in Human Resource Management or relevant field.
• Professional certificate and member of Institute of Human Resource Management ( IHRM)
• 6-8 years’ experience in Human Resource management with 3 in management
• Must be a team player
• Ability to work in a growing start up organization that embraces all different types of cultures in a workplace.
• Diplomatic approach to any associated conflicts.
• Effective communication skills and the ability to handle multiple tasks all with an attention to fine details.
• Ability to manage processes and effective budget development as well as reporting skills.

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Assistant Operations Manager Job Responsibilities

• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Organizes sales promotions and ensures proper merchandising.
• Closely monitor and supervise store operations and stock levels.
• Achieves set financial objectives and takes part in preparing monthly reports and annual budget.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Provides feedback to the Branch Manager on the store’s performance.
• Prepare daily sales reports and presents them to the Branch Manager
• Assist in maintaining a clean well-merchandised store, following visual presentation plans and standards
• Assist in managing procurement and inventory at a store level and ensuring accurate paperwork
• Ensure points of sale machines are working and maintained,
• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents
• Maintain hygiene in all areas of store operation to maintain health and safety standards
• Maintain and keep optimum levels of operating equipment.
• Market and display all products as per standards to maximize sales and customer experience.

Qualifications for the Assistant Operations Manager Job

• Degree in Hospitality Management
• Any other Hospitality qualification will be an added advantage
• Minimum 2 years experience
• Subject to an Aptitude test (Mathematics & English)
• Aged 25 years and above

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Operations Manager Job Responsibilities

• Ensure deliver of high quality brand products according to standards and ensure customer expectations are met
• Manage staff grooming and consistency of staff uniform presentation, plan for training and staff development on people management skills
• Deploy staff effectively for optimal service levels.
• Maintain and manage key relationships such as landlords and suppliers.
• Provides on-going training and development to all team members in the areas of operating standards, customer service and product knowledge, in line with the Brand standards.
• Conduct performance review for all direct reports & give recommendations to the Management.
• Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
• Monthly presentation of the Store P&L to the Directors & other Senior Head of Departments
• Liaise with the Finance Department for accurate Financial reporting and cash management monthly
• Maintain proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
• Maintain a clean well-merchandised store, following visual presentation plans and standards
• Manage procurement and inventory at a store level and ensure accurate paperwork
• Ensure points of sale machines are working and maintained,
• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents
• Maintain hygiene in all areas of store operation to maintain health and safety standards
• Maintain and keep optimum levels of operating equipment.
• Market and display all products as per standards to maximize sales and customer experience.

Qualifications for the Operations Manager Job

• Degree in Hospitality Management
• Any other Hospitality qualification will be an added advantage
• Minimum 3-5 years experience on a Leadership role in a Hospitality Field
• Subject to an Aptitude test (Mathematics & English)
• Good customer service and public relations skills
• Effective manager with the capability of leading a team
• Result oriented, energetic go getter ready to face new challenges.
• Good communication skills, superior computer skills and driving experience of over 5 years

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Security Manager Job Responsibilities

• Manage and Coordinate Security operations ensuring that security procedures are implemented and followed as per the Security Standard Operating Procedure.
• Completes weekly and monthly reports for management by recording observations, information, occurrences, and surveillance activities, including any change of security personnel
• Ensure the safety and security of the staff, guests and the premises.
• Ensure that the Security reports are printed/ checked/ processed/ completed on a daily basis per the laid down procedures.
• Ensure that all the access points (Entrances & Exits) are be manned by Security Personnel at all times.
• Conducts regular risk assessment analysis and develops and updates security policies, evacuation procedure, and crisis management plans, operating policies and procedures, in accordance with best practices and ensures their communication and implementation by staff and building occupants
• Develops and facilitates security and safety training in view of increasing safety, security and risk management capacity
• Supervises and manages security service providers
• Maintains compliance with all legal requirements (including fire safety)

Qualifications for the Security Manager Job

• Degree in Business/Security related studies.
• Minimum 5 years working experience in managing security in a Hospitality Set up
• Demonstrated leadership in development and implementation of a security management plan.
• Conversant with the use of high-tech security systems. Know-how in CCTV control rooms.
• Demonstrated capacity to analyse complex situations, solve problems and manage change.
• Ability to create security processes, policies and procedures
• Should be able to do reports on maintenance issues.
• Ability to use ICT tools and office packages (word, excel, power point, outlook etc.)
• Must be observant and pays attention to detail
• Clean record indicated by a genuine police clearance certificate.