Job Opportunities at Alphalinks Consultancy Limited

Duties and Responsibilities:

• Drive customer success outcomes by Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.
• Enhance business growth and development.
• Continuous improvement of the service by learning the best practices in the market.
• Ability to study and define customer cycle.
• Manage customer success by offering professional services and cross and upsell.
• Developing metrics to Measure Effectiveness of Customer Success.
• Manage customer success team by recruitment, mentoring and coaching and empowering the team.
• Well adverse with technology by ensuring effectiveness and efficiency in various support system.
• In-charge of customer success across the company by creating company –wide feedback loop.

Required Experience / Skills:

• Relevant Bachelor’s degree; preference for computer science, Business Management and Business Administration  or any  related field
• 3-5 years of experience in leading customer-facing organizations preferably Insurance industry or financial Institutions or services Industry.
• Customer support and account management experience, especially in high-growth, software-as-service (SaaS) environments
• Previous experience with customer relationship management (CRM) software.
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset

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Duties and Responsibilities:

• Provide leadership to digital team by recruiting, mentoring and coaching the team.
• Develop a corporate business marketing strategy.
• Establish strong social media footprint by using various platforms.
• Establish and maintain good relationship with various stakeholders.
• Ensure the brand visibility and good public relations.
• Business acquisition through digital marketing both local and internationally level.
• Continuous monitoring of the various marketing activities to ensure investment is flowing to the most impactful activities.
• Develop and implement integrated marketing plan (including strategic partnerships) to deliver objectives and constantly refine plan based on performance
• Identify optimal marketing vehicles (including partnerships) to reach high potential SMEs and develop attractive offers to close them.

Required Experience and Skills:

• Bachelor’s Degree in Marketing, Sales, communication or PR or any business related course.
• 3 -5 years of experience working as a digital Marketing manager preferably in  digital marketing agencies  or Public relation industry or advertising company.
• Well versed in developing and executing emails and SMS marketing programs.
• Deep expertise in managing social media “Google AdWords Certified” is an added advantage.
• Strong understanding of current online marketing concepts, strategy and best practices
• Background in developing and executing traditional marketing vehicles a strong asset – TV and radio.
• Ability to run online campaigns.
• Experience in S.E.O (google) Marketing.
• Good leadership skills and strategic thinker.
• Ability to work under pressure and with minimum supervision