Job Opportunities at Virtual HR

The IT Support and Project Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed.

IT Support & Project Consultant Job Accountabilities

• Providing consultancy and support for company’s products and solutions
• Developing project schedules with the management and the client
• Assisting in managing project and support teams
• Establishing and maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
• Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
• Overseeing planning, implementation and execution of projects
• Adding value to customers through the provision of solutions that can improve operations at their site
• Communicating and assisting clients relating to operational problems and queries
• Logging of incidents in an accurate and informative manner as and when they occur
• Escalating and reporting of out of line situations to the relevant supervisor
• Evaluating and rating each project
• Train both internal and external customers

Qualifications for the IT Support & Project Consultant Job

• A minimum of 4 years’ experience in software implementation role, ERP management or Point of Sale system
• Knowledge in software development life cycle and system testing
• Experience in a supervisory role is added advantage
• Successful candidate(s) will be required to travel and work at client sites within East and Central Africa

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Project Manager Job Accountabilities

• Reviewing project plans and specifications
• Ensuring adherence to established best practices from the Project Management Office
• Participating in the preparation of project budgets
• Setting and implementing strategies towards the successful completion of new and ongoing projects to be delivered on time, budget and on scope
• Monitoring project progress and site safety
• Implementing and executing tasks as defined in the project tasks
• Communicating with various levels of management regarding the status of specific projects
• Assisting in the management of the team through coaching and supervision
• Preparing reports on project status

Qualifications for the Project Manager Job

• A minimum of a Bachelor’s degree in Civil Engineering or any relevant field
• Training and certification in Project Management is necessary
• At least 5 years’ in project supervision, with at least 2 years’ in a Project Management role
• Proven knowledge in site management from inception to completion of projects
• At least 2 years in Telco/power roll out works
• Proven problem solving skills with people management acumen
• Sound coordination and decision making skills