Credit Control Officer - General Insurance at Britam

Job Purpose

• Reporting to the Credit Manager, the Credit Control Officer will be responsible for the conventional- Broking debt portfolio and compliance matters in liaison with sales Team and underwriting broking teams business support the production of timely & accurate reports for prompt management reporting. Provide a supervisory role and ensure appropriate debt controls and procedures.

Key Responsibilities

• Monthly Reconciliation of debtor’s balances and preparation of debtors aging analysis report for presentation during monthly credit control meetings.
• Reconciliation of all the old debtors’ accounts balances and recommending write offs or referral to debt collectors.
• Ensure accurate intermediaries statements. Analyse and reconcile all brokers’ statements and provide the statements monthly to all the stakeholders to facilitate collection.
• Following on the difficult accounts as recommended by sales team and credit control committee. Report progress to credit control committee, with recommendations in cases of failure to pay.
• Responding to queries from brokers promptly, including timely settlement of Brokers’ commissions.
• Highlight challenges facing the operating systems e.g.  SIRIUS, errors noticed to be reported to the business ICT department immediately.
• Ensure payments received is allocated and receipted appropriately and follow up with brokers for allocation schedules.
• Regular meeting with the broking team to ensure statements reconciliation are up to date and any disputes are resolved.
• Reconciliation of the debtors listing totals to the GL balances.
• Reviewing and signing off the bank reconciliations on collections accounts on a monthly basis
• Liaising with External Auditors during Interim & final Audits by ensuring that all the schedules are prepared on time.
• Ensuring that all audit issues are acted on time
• Ensuring that other payments like GIT co-insurance are paid
• Provide leadership to subordinates through motivation and providing direction.

 Key Relationships and Interfaces

• Group life sales and service
• General sales and underwriting
• Medical department
• Bancassurance
• Agency offices
• Risk Department
• Investments Department
• Actuarial Section

 Qualifications, Knowledge, Experience

• Bachelor of Commerce degree (Finance/Accounting option preferred)
• Professional Qualification at least CPA Part 2 or equivalent Qualification
• At least three (3) years’ experience in a similar position desirable
• Sound knowledge and well-developed Information Communication and Technology (ICT) skills with hands on experience with  computerized accounting applications systems and Microsoft office software (word, excel, PowerPoint and Microsoft Outlook)
• Experience and ability to establish and maintain effective working relations within a team and colleagues from diverse cultural and professional backgrounds  with the ultimate aim of achieving organizational goals
• Excellent organizational and planning skills; ability to identify priority activities and assignments and ability to make necessary adjustments as required.
• Proven ability to transfer knowledge to other staff colleagues at all levels into practical and beneficial use; strong interpersonal skills demonstrated by the ability to lead and gain the assistance and co-operation of others in a team endeavor.
• Possess an innovative mind, a positive attitude and motivation to acquire new knowledge.

 Performance Standards

• Efficient and effective capture of accounting transactions
• Accurate and up to date reconciliations and analysis of accounts.
• Ensure adherence to service level agreements (SLA’s) especially in regard to commissions payments and filing of Accounts.

 Essential Competencies

• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others 'reactions and feedback during conversations; projects credibility.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
• Planning and Organizing: Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic methodical and orderly way. Consistently achieves projects goals.