Latest Recruitment at Greenlight Planet - 4 Positions

The After Sales Support Manager will Improve customer service experience, create engaged customers and facilitate organic growth. He/She will take ownership of customer issues and follow problems through to resolution.

The role holder will be required to set a clear mission and deploy it as well as develop service procedures, policies and standards for business partners and customers.

The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

Job Responsibilities

• Develop and implement an after sales strategy to support the distribution channel and customers.
• Develop and implement product training modules for both internal and external customers.
• Develop and implement warranty management processes for customers and channels partners.
• Play a role in new product development by keeping abreast with and updating the product development teams on competitor activities and new opportunities.
• Mentor and coach internal and external team members.
• Provide technical assistance when required, to promote the use of products.
• Act as a technical consultant to the Sales and Marketing Team on quality/technical issues.
• Consistently monitor, respond to and maintain customer inquiries specific to products technical issues.
• Recognize system deficiencies and implement effective solutions.
• Appoints and maintains appropriate service partner organizations in export markets
• Ensure department proper staffing levels.
• Set service organization goals and expectations and provide performance feedback to external partners and employees ensuring compliance to standard and regulations

Qualifications

• Has a college/university degree and at least 4-6 years of effectively managing after sales support services.
• Has the ability to provide solutions based on customer needs.
• Has strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Embodies excellent organizational skills
• Has experience managing an after sales support team (s) in a competitive environment in the electronics or telecommunication industries will be an added advantage.
• Is willing to spend 10-20% of his/her time on the road

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Job Responsibilities

• Analyze and interpret large amounts of data to identify trends, gaps, and inconsistencies.
• Produce data for assigned clients and prepare information for client presentation.
• Create new processes for data extraction and suggest automation tools for day-to-day analyses.
• Provide support to data science team and clients by responding to ad-hoc data requests, answering questions, and providing basic technical support and analysis
• Turn data into insight and communicate your findings effectively
• Attend occasional late-night and early-morning meetings with colleagues around the world

Qualifications

• Bachelor of Science Degree in Math, science, or n MBA
• Proficiency in SQL
• Proficiency in Microsoft Excel
• Strong analytical, problem-solving, and time management skills
• Ability to learn quickly, initiate and drive projects to completion with minimal guidance.
• Ability to thrive in a dynamic and fast-paced environment.
• Experience using Looker, Tableau, or Periscope (an added advantage)

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The Procurement Officer will provide strategic leadership to ensure efficient and effective delivery of procurement services and advise function heads on matters relating to procurement of goods and services.Key responsibilities for the role include:

Job Responsibilities

• Developing and implementing procurement policies and procedures
• Coordinating negotiations with suppliers and developing a database of pre-approved vendors
• Conducting due diligence on prospective suppliers to ensure quality
• Receiving supplier invoices and verifying information on Supporting documents (delivery notes and supply requisitions-LPO) in order to establish the accuracy of delivered
• LPOs and initiate the purchase to pay process (P2P).
• Developing and implementing a management information system for monitoring, tracking and controlling operating costs
• Managing risk and maintaining a quality management system in the procurement unit.

Qualifications

• Has a Bachelor’s degree or Higher Diploma in Supply Chain Management, Procurement and Supplies Management, or related discipline from a recognized university. A
• Master’s degree in Supply Chain Management, Procurement and Supplies Management is an added advantage
• Membership in good standing at the Kenya Institute of Supplies Management.
• A minimum of five (5) years’ progressive work experience in procurement and supplies in a multinational organisation
• Is honest, trustworthy and possesses a high degree of personal integrity and professionalism.
• Demonstrates sound judgment, excellent analytical, interpersonal, communication, presentation and reporting skills.
• Is results oriented with the ability to multitask and meet strict deadlines.
• Is a team player and can demonstrate ability to establish and maintain effective relationships with various stakeholders
• Has advanced computer skills.

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Job Description

We are looking for a Social Media Community Manager to energize our brand on social media and help maintain and grow our online community.

The Social Media Community Manager will be responsible for interaction with diverse audiences across different markets and in different contexts, ensuring that the brand is responsive and engaging.

The Social Media Community Manager will also keep the brand relevant and involved in the conversations that matter. He/She will be part of the Creative team and will work closely with Marketing and Sales.

Job Responsibilities 

• Monitoring communications across all our social media platforms, responding helpfully to trade inquiries and customer feedback in collaboration with the Customer Care, Sales and Business Development teams, and managing interactions in a manner consistent with the brand’s personality and values.
• Generating consistent, high quality content for the brand across all social media platforms, in a planned manner and in concert with the Marketing and Communication teams.
• Growing the brand’s social media presence and impact through creative, proactive tactics and actions.
• Generating reports of social media activity and impact for specific campaigns and for the overall brand.
• Coordinating between global and local/regional social media activity, including guiding and monitoring the brand’s social media properties in local/regional markets, ensuring adherence to strategy.

Qualifications

• Excited at the prospect of building a global brand in the fast-growing world of renewable energy.
• Demonstrates social and emotional intelligence in dealing with diverse and possibly challenging people and situations on social media.
• Good at generating concepts that are not only interesting but also strategically sound.
• Experienced enough. 2-3 years of social media or community management for consumer brands, with proven results, at a reputable advertising/digital agency, or other marketing organization.
• Fit for the team: Strong communication and interpersonal skills. Able to collaborate with people from different cultures and backgrounds.
• Relevant academic qualifications in Communications and Marketing required.