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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Reporting to the Senior Manager – Technology Audits and Audit Quality, the successful candidate will be responsible for leading the delivery of IT Audits across all IT operations systems, customer support systems, Value Added Services (VAS) systems, IT infrastructure and business systems.
Reporting to the Regional Sales Manger, The role holder will meet overall NPS, revenue and acquisition targets for the assigned territory and work with Safaricom Business Partners to retain, develop, manage and expand the customer base and grow revenues.
Reporting to the Manager-Demand,the succesful candiate will be responsbile to ensure Deployability for Enterprise Fixed Services Orders, facilitate handover of the orders to billing conversion touch points and ensure SLA and Quality standards in the activation process are conformed to.
Reporting to the Head of Department; Resource Planning and Reporting, the individual is tasked in supporting all analytic efforts of the division’s demands for report development, quality assurance, and analysis as well as support business process improvement efforts including projects to enhance automation, quality, and efficiency.
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