Job Openings at BlueSky Consultants Ltd

Reporting to the CTO, the Head of IT Operations will provide direction for the day-to-day management, execution and delivery of IT Consultancy Services.

Job Responsibilities

• Provide leadership and mentorship to a range of functions within the IT Operations: Project Management, Business Analysts, QA, Helpdesk and ITIL.
• Partner with the business to understand the strategy and align IT strategy to support the business
  Responsible for the integrity of the work created by the teams. Strong leadership qualities are critical to leading and mentoring the team in the pursuit of delivering this service, scaling our teams and processes.
• Have a strong technical vision and work with your teams to put a plan in place to get there. Work with others to develop a plan that combines the goals of the business, system and software strategies, and technical strengths and weaknesses to create a vision at scale.
• Identify and infuse organizational metrics to continuously hold your teams accountable to high levels of performance.
• Provide strategic direction, technical and business road maps, financial planning and oversight in support of these areas.
• Oversee the formulation of IT policies, procedures, and performance management processes and measures.
• Collaborate with all internal functions to understand the business we are building, and maintain the mantra to provide capabilities and deliver projects that provide competitive advantage.
• Responsible for all Information Technology forecasting and budgeting and maintaining a lean team
• Manage a customer-oriented help desk team, focused on day-to-day support of Bluesky’s clients
• Prepare and conduct effective presentations; assess priorities and self-time manage through deliverables; and coordinate activities with diverse groups and individuals including senior business stakeholders.
• Maintain strong alignment with business counterparts, e.g., business PMO and Finance alignment (for budgets)

Requirements

• Capacity to think strategically to identify issues and develop long-term solutions
• Demonstrated project management skills and strong business acumen
• Ability to influence change across a matrix organization and collaborate with business and technology teams to deliver solutions.
• Consulting/Problem Solving – ability to work in an advisory capacity to identify key technical and business problems, develop, and evaluate alternative solutions and make recommendations.

Experience and Education Background:

• Degree in Computer Science/Information Technology/Information Science, Project planning management from a recognized University/Institution.
• 5+ years’ work experience in IT Project Management, with at least 2 years of managerial experience.
• Experience in banking, Telecommunication or consulting industry will be a plus.

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We are proud to be supported by an incredible set of investors and advisors.

Main role:

Reporting to the CIO, in this role you’ll be responsible for the implementation of technology, directing the work of systems and business analysts, developers, support specialists and other computer-related workers. You should have experience and technical expertise, coupled with an understanding of business and management principles.

Job Responsibilities

• Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
• Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness;
• Scheduling upgrades and security backups of hardware and software systems;
• Researching and installing new systems;
• Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
• Ensuring that users adhere to software licensing laws;
• Providing secure access to the network for remote users;
• Securing data from internal and external attack;
• Offering users appropriate support and advice;
• Managing crisis situations, which may involve complex technical hardware or software problems;
• Mentoring and training new ICT support staff;
• Keeping up to date with the latest technologies.

Qualifications

• 5+ years of Experience in a similar role
• Degree in Computer Science /Information Technology or related is a Must.
• ITIL Certification is an added advantage.
• Strong enterprise systems knowledge is a must.
• Experience with Service Transition and Change management best practices.
• Experience in Fintech, Banks, and telecommunication industries.
• Certified Service Management ITIL with solid experience in delivering outstanding customer service.
• Experience of training, performance management and staff development within teams
• Excellent people management skills and customer service manner
• Strong technical problem solving skills and experience.
• Ability to design and implement service improvement plans.
• Excellent verbal and written communication skills with internal and external stakeholders
• Experience with automation to support scalability and growth.