• Job Vacancies at Virtual HR - 2 Positions

  • Posted on: 11 January, 2018 Deadline: 24 January, 2018
  • View Jobs in Consulting View All Jobs at Virtual HR
  • Subscribe to free job alerts
  • If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail; mark us as Not Spam and add us to your contact list. Learn how to

    Our client, Dafabet Kenya (www.dafabet.co.ke),  is Africa’s leading online betting site and home to some of the best gaming products on the web that includes best odds, cash-out, instant pay-outs, live streaming and wide array of other gaming products.

    They are seeking to recruit a motivated and self-driven professional to fill in the following positions in their Nairobi office:

    Customer Service Agent

     

    The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.

    Job Accountabilities

    • Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
    • Providing answers and solutions to the customers in a professional manner
    • Responding promptly and effectively to incoming customer calls, chats and emails
    • Ensuring that more complex customer issues are followed up and resolved in a timely manner
    • Developing customer relationships by maintaining contact at an appropriate level
    • Ensuring feedback on recurring customer issues is given to the Team Leader

    Qualifications

    • Diploma/ Degree in Customer Service or any related field
    • A minimum of 2 years’ experience in a similar role or contact centre environment
    • Strong organisational skills, with a proven track record of working under pressure and tight deadlines
    • Excellent communication, problem solving and interpersonal skills
    • A proven team player with a can do attitude.
    • Flexible approach to working in a dynamic and often hectic environment

    go to method of application »

    Customer Service Team Leader

     

    The Customer Service Team Leader will be responsible for driving maximum efficiency and high levels of customer service whilst preserving the image of the company.

    Job Accountabilities

    • Providing training and development to the Customer Service staff
    • Ensuring efficient communications to customers
    • Ensuring daily/weekly/monthly reporting is managed in line with management expectations
    • Responsible for chat/call/email evaluation, resolution and follow up.
    • Working closely with the QA function to ensure continuous improvement
    • Developing, implementing and maintaining policies and procedures to ensure quality customer service
    • Ensuring quality customer service, product innovations and promotions
    • Providing effective feedback to the Management regarding process flow and interdepartmental concerns when necessary

    Qualifications

    • Degree in Customer Service or any related field
    • A minimum of 4 years’ experience in a similar role
    • Proficient in MS Office applications
    • Results-oriented with a sense of urgency, and manages stress and pressure well
    • Excellent communication and problem solving skills
    • Strong organisational skills, with a proven track record of working under pressure and tight deadlines

    Method of Application

    Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Wednesday 24th January 2018 clearly stating the title as the subject heading. Only shortlisted candidates will be contacted.

    Have you ever wondered what people doing similar jobs in different companies and industries earn? Contribute anonymously to Kenya's No. 1 Salary Database. Join MySalaryScale.
  • ❮ Back to All Jobs
  • Know more about Virtual HRSimilar Jobs
  • Search for jobs by keyword
  • Latest Job at Wananchi Group (K) Ltd
  • Sales Director at TSA Solutions
  • Job Opportunities at Indepth Research Services
  • Graphic Designer at Wananchi Group K Ltd
  • HR Officer at People Foco
  • Job Vacancies at Alternate Doors - 4 Positions
  • Social Media Manager at Harriet Group
  • Sales Driver at Janta Kenya
Advertise your training programs and courses on MyJobMag
  • Filter Jobs
  • County | Search by region instead
    Field

    Industry

    Education

    Experience


    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
 
 
Send your application through

Yahoomail Gmail Hotmail