Customer Service Agent at Virtual HR

The Customer Service Agent will be responsible for responding promptly and effectively to incoming customer calls, chats and emails as well as providing technical support to customers.

Job Accountabilities

• Handling and resolving customers’ issue via email, online chatting tools and phones (inbound and outbound)
• Providing answers and solutions to the customers in a professional manner
• Responding promptly and effectively to incoming customer calls, chats and emails
• Ensuring that more complex customer issues are followed up and resolved in a timely manner
• Developing customer relationships by maintaining contact at an appropriate level
• Ensuring feedback on recurring customer issues is given to the Team Leader

Qualifications

• Diploma/ Degree in Customer Service or any related field
• A minimum of 2 years’ experience in a similar role or contact centre environment
• Strong organisational skills, with a proven track record of working under pressure and tight deadlines
• Excellent communication, problem solving and interpersonal skills
• A proven team player with a can do attitude.
• Flexible approach to working in a dynamic and often hectic environment