• Jobs at Britam

  • Posted on: 9 March, 2018 Deadline: Not Specified
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    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region. The company offers a wide range of financial products and services in Insurance, Asset management, Banking and Property. The product range includes: life, health and general insurance, pensions, unit trusts, investment planning, wealth management, off-shore investments, retirement planning, discretionary portfolio management, Property development and private Equity.

    Branch Manager – Kisumu

     

    Job purpose

    Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.

    Key Responsibilities

    • Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
    • Overall responsible for branch profitability;
    • Meet the various revenue targets for all product lines as agreed with the businesses;
    • Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
    • Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
    • Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
    • Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
    • Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
    • Responsible for ensure proper credit control management in the branch; and
    • General management and administration of the branch office.

    Key Performance Measures

    Strategic Perspective

    • Total Revenue (per client)
    • # Products (per client)
    • Branch Profitability
    • Customer Satisfaction Index
    • Key Talent Retention
    • Persistency levels

    Initiatives Perspective

    • Success of Single Distribution within the region & branch

    Operational Perspective

    • % of employees achieving targets
    • % FA training plans executed
    • % processes re-engineered to serve the customers
    • % audit recommendations implemented
    • % FAs trained on all product lines
    • Revenue per FA
    • % Retention of high performing FAs

    Working Relationships

    Internal Relationships:

    • Responsible for staff working under this position
    • Required to liaise and work closely with the other staff members in Commercial and other Business Units

    External Relationships:

    • Britam customers
    • Insurance sector players

    Qualifications

    • Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
    • 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
    • Professional qualification in Insurance (ACII, FLMI or AIIK).

    Competencies

    • Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    • Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    • Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    • Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    • Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
    • Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones. 

    Branch Manager - (1800000M)

     

    Job purpose

    Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.

    Key Responsibilities

    • Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
    • Overall responsible for branch profitability;
    • Meet the various revenue targets for all product lines as agreed with the businesses;
    • Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
    • Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
    • Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
    • Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
    • Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
    • Responsible for ensure proper credit control management in the branch; and
    • General management and administration of the branch office.

    Key Performance Measures

    Strategic Perspective

    • Total Revenue (per client)
    • # Products (per client)
    • Branch Profitability
    • Customer Satisfaction Index
    • Key Talent Retention
    • Persistency levels

    Initiatives Perspective

    • Success of Single Distribution within the region & branch

    Operational Perspective

    • % of employees achieving targets
    • % FA training plans executed
    • % processes re-engineered to serve the customers
    • % audit recommendations implemented
    • % FAs trained on all product lines
    • Revenue per FA
    • % Retention of high performing FAs

    Working Relationships

    Internal Relationships:

    • Responsible for staff working under this position
    • Required to liaise and work closely with the other staff members in Commercial and other Business Units

    External Relationships:

    • Britam customers
    • Insurance sector players

    Qualifications

    • Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
    • 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
    • Professional qualification in Insurance (ACII, FLMI or AIIK).

    Competencies

    • Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
    • Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
    • Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
    • Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
    • Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
    • Planning and Organizing: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones. 

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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