Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 15, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    CA Global Headhunters is an international recruitment and staffing company with an in-depth focus on Recruitment in Africa. We recruit talent of the highest standard across African Sectors in Mining, Oil & Gas, Engineering, Banking, Finance, Legal, Insurance, Commodities and Agriculture. As the African markets further grow and develop, our skills and ex...
    Read more about this company

     

    Business Leader: Electronics (Distribution / Sales / Channel Management)

    Responsibilities:

    Strategy:

    • Develop and execute CE product line life cycle management strategic plans
    • Management of CE business unit budget incorporating continuous review of resources and strategic plans into forecasts/reviews
    • Formulate and implement plans to introduce new CE products into the market;

    Sales

    • To achieve set CE sales targets (Sell in, sell out targets) based on the business plan
    • To ensure increase in market share and sales (Volume and Value) targets and that the company’s competitive advantage is maintained;
    • Ensure application of SEC best practices in the management of the CE business unit; 
    • To review sales and activity reports and other performance data so as to measure productivity and goal achievement and determine areas that need improvement

    Operations Management

    • Responsible for distributor, channel and Field Force teams relationship management e.g. MOU’s, Master Dealer’s selling price, SCM (ordering to aging revenue management), SFMT (FSS’s and SRR’s)
    • Provide oversight and leadership of CE business unit channels partner conferences;
    • Provide oversight and leadership of all CE business unit operations;
    • Provide market intelligence reports with regards to trends, benchmarking, competitor comparison and A.P.I measurements;
    • Provide oversight and leadership on process and systems improvement to enhance quality and efficiency within the business;
    • Prepare periodic (weekly, monthly, quarterly etc.) management and ad hoc reports.
    • To Ensure responsible system (SINGLE, GSCM, GSBN, GPPM, MNET, PVI, E-Warranty) utilization by self, CE team, distributors, channel and Field Force teams;

    People Management

    • Identify, discuss and agree clear performance objectives or standards for all direct reports and business partners while monitoring and reviewing their performance to ensure effective performance against the agreed objectives or standards.
    • Motivate the team through coaching, training and ensuring work life balance so as to maximize team productivity.

    Requirements: Qualification and Skill

    • A Bachelor’s Degree or equivalent in Business/Sales/Marketing from a reputable institution
    • Possession of an MBA will be an added advantage
    • Minimum 10 years’ experience in FMCG/CE/ Channel Management environment
    • Minimum 5 years’ experience in leadership/management responsibility with the demonstrable ability to grow the skill and competence of the team
    • Proven experience in developing structured and cost effective brand development strategies
    • Demonstrated experience in strategy development and execution exceeding company growth and sales objectives
    • Ability to lead process improvements resulting in improved service delivery, exploitation of technology and enhanced customer/end-user experience
    • Proven experience in distribution management, motivating partners to double their efforts to improve sales within the assigned region

    go to method of application »

    Group Leader - Service Operations (Service / Electronics / Technical)

    Reference: TJH

    Job Description:

    Our client, a leading Retailer is seeking a Group Leader - Service Operations to join their team in Kenya.

    Responsibilities:

    Strategy

    • Develop and Implement service strategy as per company policy and local market conditions in order to achieve customer value proposition.

    Service Operations Management

    • Oversee the implementation of the company’s warranty policy to effectively support new products in the market in order to maintain seamless service process and customer experience.
    • To manage the service centre as per the set the company’s standards and ensure they are operating at optimal capacity to be able to support all the products in the market.
    • To strategically plan for new service centres to support the growth and effectively fulfil the customer promise.
    • To determine the scope of the technical support required by the company’s service partners in line with the product offering and deploy resources and training required to enhance quality service.
    • To ensure the availability of the company’s genuine parts to be used in repairs
    • To oversee the operations of the contact centre and ensure that the company’s customer queries are addressed as per the set service level agreements with the outsourced contact centre partners.

    People Management

    • Identify, discuss and agree clear performance objectives or standards for all direct reports and partners while monitoring and reviewing their performance to ensure effective performance against the agreed objectives or standards.
    • Motivate the team through coaching, training and ensuring work life balance so as to maximize team productivity.

    Resource & Project Management

    • Maintain and improve effective planning, performance and SDF budgetary frameworks, so as to ensure that performance is demonstrably effective against HQ, RHQ, and Subsidiary indicators that objectives are achieved, and that high standards of probity are met
    • Lead projects as required, ensuring they are managed to the company’s standards

    Requirements: Qualification and Skill

    • Degree in IT or Engineering field
    • 10 years’ experience in a technical field 3 of which should be in management
    • MBA degree is desirable
    • PC system database knowledge background
    • MS software (Excel, Word, Power Point)
    • Good communication skills
    • Excellent knowledge of English language is a must
    • Able to work hard & under pressure

    Method of Application

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at CA Global Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail