Job Opportunities at Standard Bank Group - 5 Positions

Job Details

Retail & Business Banking

Job Purpose

Provide an efficient and technically proficient personal banking back-up and routine support service to a portfolio of executive banking clients, thereby ensuring speed and quality of product and service transactions in strict compliance with laid down risk management controls and credit procedures.
Contribute to the achievement of sales and client retention targets by constantly monitoring the status of existing  accounts.

Key Responsibilities/Accountabilities

• Internal support for all aspects of the Relationship Manager’s portfolio.
• Sales leads: provides Relationship Manager with leads and cross-selling opportunities.
• Customer satisfaction survey: provide service to clients whereby the service does not involve pricing changes or major adjustments to clients’ total portfolio mix.
• Portfolio management: ensure that the records are kept in order and up to date.
• Effect the opening and processing of account related documentation by following up the status of
  transactions/account applications/queries or requests with the relevant internal support areas through to
  conclusion.
• Credit management: motivate credit applications and all credit related issues for the Relationship Manager in line with credit policies and practice

Preferred Qualification and Experience

Degree holder from a recognized University (min – 2nd class upper or equivalent).

Experience

• 3-4 years general banking experience, with exposure to executive banking.
• Branch frontline and sales support experience.
• Good knowledge of banking products/investment options and the documentation requirements underpinning these

Knowledge/Technical Skills/Expertise

• Understanding of the Private banking market and how the businesses in this sector operate
• Sound knowledge of executive banking processes, products and related documentation.
• General credit knowledge, including an understanding of securities and balance sheets.
• Understanding of behavioural and application scoring systems.
• Clear understanding of the executive banking value proposition and delivery strategy.
• Basic knowledge of competitor products.
• Knowledge of support functions in the business & executive banking markets.
• Portfolio knowledge.
• Attendance of applicable SBA training courses, e.g.. communication skills, product knowledge,  credit training, sales skills.

Job Details

Retail & Business Banking

Job Purpose

To provide supervisory role in the VAF support team, responsible for the optimization of customer service to perform due diligence checks, continuously contact the loan applicant after the approval
processes up to draw-down.
Ensure that service levels, both to external and internal customers, and work processes are maintained and run both efficiently and effectively in line with customer value propositions to achieve business growth & market share targets, risk management and cost management objectives.
Exhibit knowledge and technical skills development through continuous coaching, motivational and training participation, thus maintaining a highly effective and efficient performance in this supervisory role.
Facilitate proficient information and communication distribution to all key stakeholders throughout the decision making process, whilst ensuring that policies and service level agreements are adhered to and maintained.
Also take corrective action where these are deviated.

Key Responsibilities/Accountabilities

• Business Growth
  
  • Collaborate with sales teams and support units to seek sales growth and business improvement opportunities.
  • Agree on conversion budgets / targets and work with the sales teams to ensure these are achieved.
• Relationship Building
  • Establish and maintain a strong customer focus approach both with internal and external stakeholders.
  • Facilitate and develop sound relationships with dealers.
  • Facilitate and develop sound relationships with the internal channels such as POR/Branch Network, Sales Units and Product departments.
  • Ensure that sub-ordinates maintain a good rapport with customers and dealers in a professional manner.
  • Manage arbitration of queries and complaints.
  • Keep customers informed on the progress of their applications and drive this culture throughout the team.
  • Legislative Compliance
  • Adherence to the VAF Credit Policies, Legislation (KYC) and Code of Banking Practice.
  • Identify and address any fraud related activities and ensure risk exposure is minimized.
  • Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commission.
• Operational Administration
  • Track new applications submitted to ensure acceptable turnaround times are met.
  • Identifying and monitoring loss experience and implement preventative measures.
  • Inform the client /dealer on all approval related conditions.
  • Ensure that allocated work is processed within the set turn around times, therefore meeting monthly tat targets.
  • Conduct spot checks on their own work to ensure accuracy and adherence to SLA’s.

     

• People Management

  • Clarify individual role ensuring clear targets are set and goals are achieved.
  • Optimize personal performance through development promoting the right skills, competencies and business accountability.
  • Observe and deliver key result areas in line with business objectives.
  • Manage personal performance and productivity.
  • Identify skills deficiencies / training needs and engage with the Team Leader to address appropriately.
  • Have weekly informal and monthly formal performance discussions with the Team Leader.

Preferred Qualification and Experience

• Relevant Degree from a recognized University
• Professional Qualifications
• Banking examinations desirable.

Experience

• 2-3 years banking experience.
• Exposure to leadership development is an advantage.
• Relevant Sales and Service experience.

Knowledge/Technical Skills/Expertise

• In depth knowledge of Vehicle & Asset Finance (VAF) and Insurance Premium Financing (IPF) loans service delivery benchmarks and standards.
• Understand the Code of Banking practice and how it applies to sales and service.
• Thorough knowledge and understanding of the credit processes and lending criteria.
• Risk and Compliance Management Principles.
• A sound knowledge of insurance / assurance requirements.

Job Details

Wealth

Job Purpose

• Achievement of the sales targets, income and profit budgets
• To ensure ongoing and successful sales and distribution of Insurance products for the branches assigned.
• Manage and develop sales strategies and identify opportunities. Implement strategies for profitable results.

Key Responsibilities/Accountabilities

• Sales Management Handle the sales performance across all products, both short and long term insurances. Identify anomalies and develop strategies to rectify and improve performance. Provide input to branch campaigns to ensure maximum penetration into insurance products and clients numbers. Maximize penetration of SIA by achieving sales targets timeously Correction of poor performance.
• Relationship building Constantly maintain a professional environment and celebrate our successes Timeously feedback to the network Build relationship with key players and group companies Attend regular meetings with key stakeholders Analysis competitor trends, pricing to optimize on sales Liaise with insurance companies to optimise value for bank customers Service all complaints in respect of our products in the branches
• Training Ensures competency-based training on Advisory products takes place with various stakeholders as and when required. The stakeholders are trained accredited, and coached on the various products Ongoing training to develop performance
• Management Servicing of expenses and control cost to income ratios Control expenses and use them correctly in order for us to achieve the highest return related to sales Analysis MIS and act accordingly Apply knowledge, resources and experience to resolve problems Able to follow or professional challenge defined processes Participate in adhoc company events Support other business units and other departments within SIA Live the values and the brand Be a brand Ambassador Share best practices, tactics and action plans.
• Risk & Compliance Provides complete disclosure to the customers in terms of accreditation, Premiums fees. Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper Assist channel in achieving their risk compliance ratings in terms of all SIA requirements Ensure customers are satisfied with SIA Advisory products bought in channel.
• Provide input in developing sales strategies and identifying opportunities in the Branches Insurance space. Monitor sales performance across all insurance products, both general and life at channel. Maximizes penetration of SIA by achieving sales targets timeously. Assists in repositioning on new product initiatives. Profitable Growth in Insurance New Business Sales (SIA Business).
• Important Relationships: Stanbic Insurance Agency team Customer channels – Branch network (From direct sales to consultant level, including Business Banker, Branch Manager and Regional Cluster Heads) SME, Wealth, Silver, Executive Banking & Private Client segments (business unit team leader to support officer) Stanbic Enabling Functions (Operations, CCC, Credit, HR) Insurance companies.

Preferred Qualification and Experience

• Undergraduate degree from a recognized university
  Professional banking/insurance/sales/marketing qualification
  Previous banking or Insurance sales
• Experience of managing and/or working within a team that delivers
• Experience in the financial /investment and/or insurance broking industry
• Proven sales track record in the financial services industry

Knowledge/Technical Skills/Expertise

• Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy
• Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.
• In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position
• A sound understanding of risk cycles pertaining to the industry being analysed.
• A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.
• A thorough knowledge of multi-level products available to Personal banking and SME Tier II banking customers.
• Extract and apply information to CRM (Customer relationship management) strategy
• Full understanding of all products, sound knowledge of the bank processes and procedures
• Results orientated/Customer service focused and people orientated
• Computer literacy, negotiation, listening skill, presentation skills, sales skills, communication skills, marketing skills and coaching skills