Job Opportunities at Flare Emergency Response

Job description

We are looking for a strategist, people person, and an extrovert. You are responsible for representing and selling Rescue to corporates and consumers. Rescue is our membership service and the way that you access the growing and extensive Flare network of first responders.

Ideally, you:

• Love and understand unbelievable service. Until everyone realizes our vision of providing life-saving services through Rescue, you aren’t happy. We believe only the best service is what leads to a sale and then converting someone into a loyal member.
• Only accept quality work from yourself and others. You take ownership of your work and pride in what you do and produce.
• Love being social and are energized by meeting new clients, members and engaging with the public. You draw people to you.
• Have a background. Have worked post-University for a minimum of 7 years and in business development, growth or sales. We want to hear about other experiences where you’ve exceeded growth targets, built a loyal customer following or done something equally as impressive.
• Have a network to sell into and an established presence in Kenya and the region.

Responsibilities:

• Grow the portfolio of corporate partners and individual households whom we commit to providing life-saving emergency services.
• Help define the customer journey and how we ensure it matches our vision and values from the point of awareness to selling to providing our services.
• Manage the day-to-day sales' process and quickly learn what is and isn’t working to adapt our strategy.
• Work with our Medical Dispatchers and Client Managment teams to ensure consistency throughout our service provision and promotion and to incorporate learnings and feedback.
• Represent the Rescue brand through meetings, and events.

Our Values

• Unity: at Flare, we believe that we are greater than the sum of our parts. Along with our ambulance company and hospital partners, and using the Flare technology, we can effectively service the entire country, guaranteeing better response times and better coverage than any one company could ever do alone.
• Integrity: we make a promise to our partners that we will always be transparent and remain committed to growing their businesses alongside ours.
• Excellence: at Flare we aim to make quality emergency care universal. We’ve made a lot of progress, but it will take grit, creativity, and an ongoing commitment to being better than yesterday - as individuals, as a team, and as a greater network of emergency response.
• Speed: in an emergency, every minute matters. It can save your life. We value speed in first response as much as in our day to day work.

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Job description

Ideally, you:

• Live to help and serve people in the toughest of times and are only satisfied when someone is safely on his or her way to the hospital and further help.
• Obsessed with efficiency. Until everything process is as simple and fast as possible, you aren’t happy.
• Able to keep a clear mind under any circumstance no matter how small or big the incident and remain centered on helping the person/s.
• Have the ability to communicate well and understand what it takes to provide amazing customer care.
• Have a background in health. You are a nurse who has worked in Accident & Emergency Departments, inpatient wards and/or in the back of an ambulance. You have seen the opportunity and enormous need to improve emergency and pre-hospital care.
• You share our vision to not only improve but create world-class emergency care for all and realize our goal of making sure that whoever you are and where you are, emergency help is only minutes away.

Responsibilities:

• Respond to emergency calls; quickly evaluate the situation and take appropriate action. Use the information collected from the caller, send to the ambulance dispatcher and response team and coordinate with the hospital.
• Provide essential medical instructions to callers and patients in emergency situations until the emergency responders and/or ambulance provider arrive on the scene.
• Monitor and maintain the location of various ambulances using a tech platform.
• Document and report on each call and case handled by keeping a log of all calls received relevant call information like medical history and any care provided. Summarize results on a monthly basis in a report to management highlighting trends, any issues and suggestions for improvement.
• Operate various communication equipment and technologies including computers, radio calls, mobile/ landline phone system and web platform and tools.
• Perform other duties as required which may include and as you identify to improve the entire process. This may include data management and entry of ambulance and hospital data, relationship management with ambulance providers and hospitals and additional skills training.

Education and Experience:

• Registered Nurse with a valid license from the Nursing Council or Kenya Council of Emergency Medical Technicians (KCEMT).
• At least 2 years working in an ambulance, Accident and Emergency department or hospital setting.
• Must possess a valid license in BLS /ACLS.

Our Values

• Unity: at Flare, we believe that we are greater than the sum of our parts. Along with our ambulance company and hospital partners, and using the Flare technology, we can effectively service the entire country, guaranteeing better response times and better coverage than any one company could ever do alone.
• Integrity: we make a promise to our partners that we will always be transparent and remain committed to growing their businesses alongside ours.
• Excellence: at Flare we aim to make quality emergency care universal. We’ve made a lot of progress, but it will take grit, creativity, and an ongoing commitment to being better than yesterday - as individuals, as a team, and as a greater network of emergency response.
• Speed: in an emergency, every minute matters. It can save your life. We value speed in first response as much as in our day to day work.