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SparkMeter offers comprehensive low-cost metering solutions for everything from rural micro-grids to existing urban central grid utilities. Our products help make access to electricity possible in hard-to-reach places and underserved markets. Our metering system is being widely adopted by utilities serving customers in rural parts of Asia, Sub-Saharan Africa...
Come join SparkMeter’s Customer Operations team and help increase electricity access in developing countries. As a Customer Operations Associate, you will work directly with our utility customers around the world as they set up and operate our smart metering systems. You’ll engage with our customers over the phone, on video calls, and over email, build out new tools and resources, and help us make sure that our customers are getting everything they need from us as they build and expand their grid projects using our products.
You’ll focus on:In your first few months you'll:
Where You'll Work
SparkMeter is based in Washington D.C., but our people are all over the world. You'll be an early member of our Nairobi, Kenya office located in Westlands. You’ll be joining colleagues from Customer Operations and Commercial Operations.
Expected Travel
You can expect occasional travel to meet with customers, likely no more than twice a month, as needed. Travel will typically be to visit customer offices, with less frequent travel out to remote sites.
Type of Role
This is a full-time role with benefits.
Requirements & Skills
You will be a good fit for this role if you have:
Come join SparkMeter’s Commercial Operations team and help increase electricity access in developing countries. As Commercial Operations Associate, you will help facilitate our sales process by moving our microgrid and central utility customers through our sales pipeline, helping improve our processes and systems and supporting the rest of the team with market research.
We pride ourselves on a problem-led, solution-based sales philosophy. We understand the challenges facing utilities who are working to increase energy access, and we’re not trying to sell useless things to another salesperson - we’re talking with interested commercial and technical experts to develop a solution that works for them.
You’ll focus on:
In your first few months you'll:
Where You'll Work & Expected Travel
SparkMeter is based in Washington D.C., but our people are all over the world. You'll be an early member of our Nairobi, Kenya office. SparkMeter’s Nairobi office is in Westlands, and you are welcome to join us here! You’ll be joining colleagues from Commercial Operations and Customer Operations.
You can expect occasional travel of 5-10%, or ~2-5 weeks per year.
Type of Role & Compensation Structure
This is a full-time role with benefits. Compensation is salary, not commission.
SparkMeter was founded to promote opportunity in underrepresented communities.
SparkMeter’s mission is to increase access to electricity in underserved communities. We believe that access to electricity and the services derived from it unlock human potential and create opportunities for underserved communities to achieve great things. This commitment is also reflected in our hiring ethos: we believe the strongest teams have diverse backgrounds. We encourage applications from members of groups currently underrepresented in our sector and in technology in general.
Requirements & Skills
You will be a good fit for this role if you have:Use the link(s) below to apply on company website.
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