Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 18, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
    Read more about this company

     

    IT Applications Support Analyst

    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

    Job Purpose

    Tprovide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues tTeam Leader T24.

    Key Responsibilities/Accountabilities

    • Provide first level support tall users at branch and Head Office
    • Provide first level support tall users at Head Office and branches
    • Log/report/escalate all application faults/incidents
    • Review fault/incident logs tascertain and address all system related issues
    • Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents tthe Team Leader T24.
    • Provide after-hours support in line with Service Level Agreements tensure customer satisfaction
    • Installation, support and maintenance of Application systems
    • Installation, support and maintenance of application systems as directed by the Team Leader T24
    • Conduct periodic checks on the installed application systems and produce reports as directed
    • Perform housekeeping/maintenance activities on Applications as directed
    • Participate in project implementation as assigned as directed by the Team Leader T24.
    • Monitor all Applications tensure high availability of service.
    • Conduct periodic checks tensure high availability of all application systems
    • Identify shortcomings on the bank’s application systems and provide solutions timprove or rectify them according tbusiness requirements
    • Participate in all Disaster Recovery Testing and Simulation activities
    • Adherence tthe bank’s Information Security standards and risk management
    • Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
    • Maintain adequate Information Security controls according tthe Group standards. This includes (but not limited to):
    • Password configurations/administration (refer tLAM policy)
    • Privileged User and activities Reviews
    • Patching
    • Logical Access Controls (communication mechanisms)

    Preferred Qualification and Experience

    • First Degree in Information Technology or Computer Sciences
    • At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration,
    • Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis

    Knowledge/Technical Skills/Expertise

    • Must have working knowledge of the bank’s Core systems
    • Must have working knowledge of systems management, development and implementation methods and applications Support.
    • Certification/Active Membership of a professional organization would be an added advantage
    • Banking/financial industry experience would be an added advantage

    go to method of application »

    Systems Administrator

    Job Purpose

    To perform systems administration duties in the Data Centre as directed by the Team Leader and Manager. These duties include but are not limited to:

    • Intraday processing, start/end of day activities, month end activities.
    • Housekeeping/capacity management in all production servers with special attention to Tier I and II applications servers.
    • System maintenance activities, backups, restores, user management (creation/deletion/unlocking/locking etc), report printing, starting/stopping servers and processes etc.
    • The systems administrator will undertake proactive monitoring and system performance of all servers, facilities equipment and channels, report/address any of the incidents/faults/alerts and escalate as necessary to the Team Leader. Where the Team Leader is not reachable, the escalation will be made to the Manager Datacentre.
    • First point of call (after hours) and provision of support where necessary.

    Key Responsibilities/Accountabilities

    • Execute Start, intraday and End of day processes including weekly, monthly, quarterly, half yearly and year end processes successfully and ensure all processes/tasks are completed within the agreed times so as to ensure high availability of service to branches, head office departments and South Africa teams.
    • Troubleshoot and provide technical support for electronic channels
    • Work on multiple projects and ensure compliance with SLAs
    • Perform system and data backups in accordance with agreed cycles and ensure that all tapes/storage media are appropriately stored per Group guidelines and standards.
    • Perform system and application restores as and when requested and also according to the required.
    • Print reports and statements and ensure timely distribution branch network and other head office departments.
    • Monitor system, network and data storage capacity and ensure these are within optimum limits.
    • Complete daily/weekly/monthly checklists for all routine process. Verify data integrity and completion of backups by executing predefined system checks.
    • Conducting routine systems clean ups and other database/file management activities to ensure optimum system performance.
    • Call logging on Team Track for afterhours calls, provide resolution and escalate where necessary to the Team Leader Datacentre.
    • Monitor ATM server and network activity and advise ATM custodians of any down time.
    • Collect and compile statistical information on system performance as directed by the Team Leader.
    • Participate in project implementations as directed by Team Leader.
    • Perform, maintain and manage up to date tape inventory of all LTO5 tapes used to take backups, ensure safe keeping to avoid security breaches and data losses; in addition, ensure proper documentation on the retrieval of the same.
    • Assist with reports and data extraction when needed.
    • Perform and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects and also ensure that proper rules and procedures are upheld when sharing data with external stakeholders, management and internal users.
    • Ensure the Data Centre environment is maintained in a tidy/clean state.
    • Participate in all Disaster Recovery Testing and Simulation activities.

    Preferred Qualification and Experience

    • First Degree in Information Technology or Computer Science
    • At least one year experience in any of the following areas: IT security, Infrastructure Technical Support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming, Database Administration or Systems Analysis.
    • Banking/financial industry experience would be an added advantage.

    Knowledge/Technical Skills/Expertise

    • Strong problem solving skills.
    • Technically competent with knowledge of systems management, development and implementation methods.
    • Knowledge of the bank’s Core systems (T24 Core banking).
    • Certification/Active Membership of a professional organisation would be an added advantage e.g. A+, N+, MCSE, CCNA, AIX/Linux.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Standard Bank Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail