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Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a F&B Manager to be based in Uganda.

He/She will be responsible for managing all F&B operations and for delivering an excellent guest experience.

The successful candidate should be able to forecast, plan and manage all F&B orders, staff and finance.

The goal is to maximize sales and revenue through high levels of customer delight and employee engagement.

Responsibilities

• Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
• Overall management, control and discipline of all F&B functions within the establishment.
• Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
• In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
• General administrative duties; reports preparation and analysis and recommendation.
• Maintaining effective cost control in all areas in all areas of the F&B department.
• Management of all staff activities, setting standards, driving professionalism, providing feedback, managing performance, engendering support and building loyalty.
• Understanding of the market trends in food and beverage services and being a leader in this.
• Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
• Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
• Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.

Qualifications

• Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
• Must be computer literate
• 5 years’ extensive F&B service experience in a 4/5 star luxury hotel
• Highly conversant with HACCP regulations as well as safety policies;
• Knowledge in budgeting, forecasting and management of costs;
• Be conversant with advanced principles of food and beverage management, revenue management and cost control.
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

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Our client is currently looking to hire an Account Manager.

Responsibilities

• Serve as the lead point of contact for all the financed clients account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key Financiers and the customer as well
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of annual renewals to both financier and the client
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Prepare reports on account status
• Collaborate with offline  team to identify any non-cooperating client to inform the bnk
• Assist with challenging client requests or issue escalations as needed.

Requirements

• Proven work experience as an Account Manager Sales Account Manager
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills