Job Vacancies at Sensei Institute of Technology (SiT)

• Diploma in Secretarial studies/ Office Management
• Basic book keeping training and experience (Important)
• Proficiency in advanced information communication technology. 

• CUSTOMER SERVICE- Greets customers of the department, or other personnel of the college, by phone, in person or through electronic media. Assesses customer needs and explains services, processes, procedures and guidelines. Handles requests/transactions or directs the person or matter to the proper sources. Assists in resolving problems and ensuring satisfactory customer service. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork.
• OFFICE  MANAGEMENT- Manages client routine college duties including exam registration for students, maintaining student registers, internal and external communication among others.
• RECORD KEEPING- Manages the office records both on soft and hard copies on customer service, student intakes etc
• BOOK KEEPING- Provides assistance to the finance department on general aspects of book keeping. 
• Operates and manages office equipment such as printers, copy machines, telephones etc. 
• ACADEMIC DEPARTMENT SUPPORT: Provides direct or indirect assistance to academic functions and services. This includes room or class scheduling, administration of student records, printing exams, student- teacher liaison and general support to programs in all areas of the college.
• HUMAN RESOURCE MANAGEMENT: will work closely with the college Management and Finance Department in providing support to the Human resource Management function. 
• Performs other related duties as assigned.

• Develop and maintain effective working relationships within staff;
• Meet college expectations regarding customer service;
• Maintain a reliable and dependable office management information systems
• Provide effective and responsive service to clients and school management

Education requirement: 

Diploma in any of the following - public relations, communications, secretarial, business management or equivalent.

Experience:

Should have a minimum of 3 years of experience in customer service in a busy service environment. Evidence of past job experience is a must. 

Job functions:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Advise on company information
• Act as the company gatekeeper
• Suggest solutions when a service malfunctions
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with marketing team to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Provide extensive support to the office administrative job function

Requirements:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with Customer Relationship Management systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Good reporting skills
• Strong IT skills  with ability to efficiently use standard office software

Customer service representative top skills & proficiencies:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills