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  • Posted: Jan 30, 2019
    Deadline: Feb 4, 2019
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    Resolution Insurance Company Ltd is a general insurer offering innovative and responsive insurance solutions. We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients. We currently have over 60,000 members in our fold and have partnered with over 500 medical service providers across E...
    Read more about this company

     

    Credit Business

    A subsidiary of Resolution Group, Resolution Credit is a non-bank finance lender. Our focus is on Consumer and SME lending and other value add financial services. These complement the Group’s value proposition that includes general and health insurance services (offered by Resolution Insurance) that we offer to our customers and the public.

    Our loan offerings include Insurance Premium Financing, Mobile cash, Salaried Personal Loans, Asset financing, Broker financing and Invoice discounting.

    In pursuit of our ambitious growth plan, we are looking to fill the below position:

    Reporting to the Head of Operations, the Business Analyst’s overall purpose is to ensure optimal availability, configuration and utilization of Resolution Credit’s business applications in a manner that minimizes waste, creates profitable and timely solutions, and improves efficiency, whilst providing leadership to the team and applying best practice in the management of IT projects.

    Key Responsibility Areas:

    • Administration and monitoring of business applications and business intelligence tools.
    • Understand business needs for translation into technical requirements and Identify solutions to presented business problems.
    • Monitor project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
    • Maintain system protocols by writing and updating procedures.
    • Improve systems by analyzing requirements and current practices and designing new programs / modifications.
    • Maintain user confidence and protect operations by keeping information confidential.
    • Prepare technical reports by collecting, analyzing, and summarizing information and trends.
    • Design of testing and training scenarios and plans for company business applications.
    • Training users periodically on system improvements.
    • Business process analysis and business process improvements.
    • Change management.
    • Business and ICT relationship management.

    Qualifications and Experience:

    Essential

    • Bachelors Degree in IT/Computer Science
    • 3-5 years working experience
    • Good knowledge of Windows client and Server Platforms.
    • Expertise in SQL Server.
    • Good Problem solving skills and highly analytical

    Desirable

    • Excellent Leadership skills
    • Excellent written and verbal communication skills

    go to method of application »

    IT Infrastructure Team Lead

    Job Purpose: Reporting to the Head of IT, the job holder’s role will be primarily accountable for the operations of the Data Center and Networks. He/she will also be responsible for the security of the ICT Infrastructure in the organization.

    Key Responsibility Areas:

    • Administer all WAN, LAN & Security technologies and functions that include (but not limited to); firewalls, intrusion detection systems, authentication processes, content filtering systems, Anti-Virus, application interface security, incident response, infrastructure and applications security including vulnerability assessments, penetration testing and resolutions on all technical systems.
    • Responsible for the management of the technical team that administer and ensure high availability of Resolution Insurance corporate information systems including but not limited to the Medical, GIB and Finance Systems, Email, Printing server, Antivirus, Internet proxy, and other applications critical to business operations.
    • Ensures I.T change management procedures are adhered to with respect to Resolution corporate network and server environment.
    • Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
    • Implements and administers software and hardware security controls to protect corporate information from both internal and external risks.
    • Ensuring Network resources including servers, printers, UPSs, & other peripherals on both wired and wireless connectivity are available to users at all times.
    • Maintains documentation relating to setup, configuration and ensures they are up to date.
    • Conducting RCA of recurring and related operating system, network data backups, server environment failures/inefficiencies by reviewing system logs, dumps and other information from clients or technical personnel.
    • Ensure systems backup procedures and recovery operations when necessary as per policy
    • Perform long-range and capacity planning studies to determine the type of resources needed to support expected volume, type of application systems and operating assurance.
    • Ensure initial setup, software installation and testing of computer server systems.
    • Manage performance of software patching and systems compliance within applicable standards.
    • Ensure the assistant system administrator in troubleshooting hardware/software problems and system failures.
    • Work with hardware and software vendors to diagnose and correct problems.
    • Manage network and system related Service Level Agreements both internally and externally.

    Required Qualifications, Knowledge, Skill and Ability

    Knowledge & Experience Required

    • Undergraduate degree in IT.
    • Minimum Cisco Certified Network Professional (CCNP) certification.
    • Experience with designing, deploying and supporting Check Point, Cisco and VPN devices.
    • Microsoft certification
    • A minimum of 8 years working experience, 2 of which is in a similar position.
    • Project Management
    • Experience in Data Center design and installation & Data Storage architecture
    • Working knowledge of ITIL, MCITP and VCP.
    • Good Problem solving skills and highly analytical

    Method of Application

    If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly make your application to  by COB, Monday 4th February 2019

    Applications should be made to hr@resolution.co.ke

    Only shortlisted candidates will be contacted.

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