Job Opportunities at Barclays Bank of Kenya Limited

Job Summary

To support the Claims Manager in the claims Business by providing operational support in the Claims Department processes. To process and settle insurance claims in a fast, fair and courteous manner to ensure customer satisfaction, company profitability and good corporate image

Key Accountabilities

Accountability: Operational Process Support

• Acknowledging new claims and calling for requisite supporting documents/items
• Registering new claims
• Ensure that all claims reported are registered in line with the company procedures and reserved accordingly; and also ensure that reserves are periodically reviewed.
• Ensure that the allocated claims processes are performed within the time frames as agreed with clients, brokers and other departments to ensure service delivery.
• Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs
• Assist and manage queries escalated by staff, brokers, clients or service providers to ensure timeous resolution.
• Liaise and visit brokers to build relationships
• Assist in the salvages disposal process.
• Ensure that all the cost containment strategies in claims department are adhered to.
• Collaborate with underwriting department on areas or actions that may minimize a loss or if action is recommended post a loss due to the risk.
• Escalate poor performing accounts to Head of claims for management
• Instructing loss assessors and investigators
• Examining loss assessment reports and recommending settlement or repudiation
• Confirming client’s premium payment status
• Preparing claim settlement offers and discharge vouchers
• Communicating Risk improvement measures to Underwriting Department
• Preparing claim payment vouchers for clients and service providers & credit notes
• Writing cheque forwarding letters and sending them to the dispatch desk
• Preparing debits for excess and recoveries
• Writing demand letters
• Revising reserves
• Handling facultative recoveries and payments
• Compiling monthly and annual reports for the IRA and other interested parties
• Responding to letters and forwarding them to dispatch desk for distribution to clients, intermediaries, service providers and third parties
• Approving claims settlement within agreed limits (signing authority)
• Attending to walk in clients and via telephone

Role / Person

Specification

Education and Experience Required:

• Bachelor of Commerce (Insurance Option) degree, or a related business degree, from a reputable university.
• At least 3-5 years’ experience in a busy underwriting or claims department

Professional qualifications

• At least 3 papers and good progress in
• CII Diploma in Insurance (UK)
• IIK Diploma in Insurance (Kenya)

Knowledge & Skills:

• High level of PC literacy (MS Office, Outlook)
• Knowledge of basic financial/accounting concepts
• Excel intermediate
• Basic accounting knowledge
• Negotiation skills
• Organizational skills

Competencies: (Maximum of 8 competencies)

• Personal and Interpersonal skills
• Reporting writing
• Decision making skills
• Relationship and networking skills
• Persuading and Influencing skills
• Analytical skills
• Ability to work under pressure
• Change management skills

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Key Accountabilities

Role/ Person

Specification

Accountability: Operational Process Support

• Responsible for the growth of portfolio top line to the set targets through retention & acquisition of new business on existing accounts and new ones.
• Review the risks accepted in the branch to ensure they are within the set underwriting guidelines and are covered under the reinsurance programme
• Ensure clients are constantly updated on claims process and progress
• Ensure top notch customer experience is provided to our intermediaries and clientele.
• Ensuring training and increased uptake of all automation initiatives by business partners.
• Ensuring compliance with the Company’s credit policy.
• Support in collecting revenue from key accounts
• Proactively drive quality of business and ensure achievement of set business mix target.
• Responsible for obtaining and providing the correct marketing intelligence to inform product development /customization and pricing
• Ensure timely issuance of policy documents, renewal confirmations and endorsements.
• Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
• Ensure compliance with all regulatory and internal procedures in regard to Bancassurance business.
• Organizing training, seminars and scheduled functions to ensure loyalty.
• Premium collection and remittance.
• Carry out market research, customer data mining and segmentation and provide customer feedback to Branch Manager for the development of new products and enhancement of existing ones to suite the various market segments.
• To facilitate timely issuance of relevant documents

Education and Experience Required

• A bachelor’s degree in business related course (Insurance Option, Marketing, Business Administration, and Finance) or equivalent from a recognized university.
• DIP CII or local equivalent (IIK) or equivalent experience
• 5 (Five) years’ experience, 2(two) of which should be at supervisory level or above

Competencies: (Maximum of 8 competencies)

• Thorough knowledge of insurance products
• Relationship building for influence
• Excellent negotiation and communication skills
• Key account management
• Understanding route to market
• Leadership
• Analytical Thinking
• Risk management