Latest Jobs at Kempinski Hotels

Job description

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Kempinski Experience Assessment (KEA)standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel, Up-selling is focused on and executed in order to increase room revenues, Shift closing is done properly, Ensure that Financial Policies and Procedures are supported and followed.

Main Responsibilities

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and K (KEA) standards.
• Ensure that KEA results are above the set targets.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Maintain the neatness of his/her working area.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

• Diploma in Hotel Management/Front Office Operations
• Two years experience in a similar role and proven track record may be considered in lieu of specialised education
• Preferably as Section Head in 5-star property.
• Good Communication skills
• Knowledge and experience in the use Fiderio and Opera
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well spoken individual
• Pleasant and outgoing personality
• Mature & Customer focused.
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Fluent speech skills

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The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests in accordance with the Kempinski Experience Audit (KEA) service standards, ensure that upselling is monitored and tracked in order to increase room revenues, shift closing is done properly and ensure Financial Policies and Procedures are supported and followed

Main Responsibilities

• Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.
• Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
• Constant training of subordinates.
• Supervise all cashier work of subordinates.
• Update all on loyalty programme.
• At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.
• Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.
• Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Qualifications

• Degree/Diploma in Hotel Management/Front Office Operations
• Four years experience in a similar role and proven track record may be considered in lieu of specialised education
• Minimum 5 years Front Office Supervisory position
• Preferably as Section Head in 5-star property.
• Good Communication skills
• Knowledge and experience in the use Fiderio and Opera
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well spoken individual
• Pleasant and outgoing personality
• Mature & Customer focused.
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Fluent speech skills

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Reporting to the Executive Chef, the Chef De Cuisine (Italian) will be responsible for the Italian outlet, with a brigade of sever chefs and offering traditional Classical and Modern Italian Cuisine.

Key Responsibilities

• Provide direction for the day to day operations of the Italian Restaurant Lucca.
• Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy.
• Establish and maintain professional and effective communication within the whole Food & Beverage Department.
• Ensure all Italian kitchen items are prepared and served according to the standard set by themselves and the Executive Chef.
• Take a professional self interest to constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures.
• Monitor all kitchen costs and take corrective action, when necessary to reduce expenses.
• Inspect daily, all fresh food received to ensure a high quality is maintained.
• Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef.
• Develop with the Training Manager training plans for the all kitchens to ensure training on Italian food.
• Ensuring the quality and standards at the outlet meet the expectations of the customer.
• Maintaining consistency in quality, hygiene, safety and sanitation standards.
• Comply with all Kempinski company policies.
• Any other duties that may be delegated by the management through the Executive Chef

Desired Skills & Qualifications

• High School Diploma.
• Degree/Diploma in food production.
• Eight years minimum experience in traditional Classical and Modern Italian.
• Previous position as Sous Chef or Chef De Cuisine with minimum experience of 2 years.
• Previous experience within a luxury 5 star establishment.
• Experience in a similar role and proven track record may be considered in lieu of specialised education.
• Strong people leadership skills.
• Computer literacy.
• Good communication skills.
• Fluent speech skill; Knowledge of the English language is mandatory.
• Sound,checkable previous employment references.
• Able to work in a fast paced environment and can multitask.
• Ability to remain calm and composed under pressure.