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  • Job Opportunities at Family Bank Ltd

  • Posted on: 1 August, 2019 Deadline: 10 August, 2019
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  • Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our customers.

    Senior Manager SME

     

    Job description

    EXCITING CAREER OPPORTUNITY

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.

    Reporting to: Head of Retail.

    Job Purpose:                                                                                                                                        

    The purpose of the role is to build, grow and manage a high quality portfolio of profitable SME customers for the bank.

    Key Responsibilities:

    • Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues
    • Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
    • Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
    • Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
    • Manages credit quality standards through effective management of risk according to the banks laid down standards and procedures
    • Maintain accurate and up-to-date records of all actual and attempted customer interactions.
    • Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
    • Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with the required procedures
    • After considering of individual case merits, recommend credits for approval by relevant authorities.
    • Monitor existing portfolio performance to ensure PAR is within the acceptable bank’s standards.
    • Ensures that all new business are in line with KYC and CTF laws and regulations and customer information is regularly updated
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank in the internal and external market environment
    • Creating meaningful partnerships and knowledge/resource sharing, creating a supportive team environment to deliver results and bring out the best in team members
    • Any other official duty that may be allocated by the line manager from time to time.

    Key Competencies and Attributes

    • Proven experience in team management, supervision or leadership within a customer facing environment, including performance management & people development.
    • Goal focused and able to spot business opportunities.
    • Goal focused and able to spot business opportunities
    • Builds networks and maintains strong relationships
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams
    • Upholds high standard of Professionalism, integrity and respect for others  
    • Drives high performance in teams.
    • Ability to develop productive working relationships and achieve results with deadlines.

    Qualifications

    • Bachelor’s degree in Commerce/Business related field.
    • Master’s Degree or Professional qualification in Banking or related field is a plus.
    • Comprehensive understanding of the SME market, external environment, and sector business
    • Fundamentals.
    • Strong presentation skill set
    • Good analytical skills
    • Knowledge of Corporate Banking products
    • Highly effective communication and collaboration skills
    • High level of cooperation with others and is responsive to the bank’s and team’s needs
    • AMC/CFT training/knowledge.
    • Have a minimum of 7 years working in the Banking Industry; 2 of which must be in a senior management position.

    go to method of application »

    Relationship Manager - Strategic Patnerships

     

     

    Are you a go-getter, a positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individual to fill the above position.

    Reporting to: Head of Strategic Partnerships.

     Job Purpose:

    The purpose of the role is to cultivate and maintain relationships among the bank’s business partners and will focus on Central Government, Counties and Parastatals.

    Key Responsibilities:

    • Management of ongoing relationships with existing partners and where relevant, leverage those relationships to greater collective impact.
    • Managing Strategic partnerships agreements.
    • Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
    • Identifying and developing target list of customers and partners.
    • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from strategic partnerships.
    • New client onboarding through the development of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.    
    • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
    • Maintain a pipeline of prospective strategic partners targeted for purposes of onboarding.
    • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
    • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
    • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
    • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
    • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
    • Role Models the Brand and Corporate Values of the Bank both internally and externally.
    • Works as part of a team for the purpose of winning together.
    • Any other official duties that may be allocated from time to time by management.

    The Person:

    The ideal candidate must possess the following:

    Personal Attributes/Competencies

    • Have Excellent communication as well as interpersonal and public relations and interpersonal skills
    • Possess Strong interpretative, report writing and presentation skills.
    • Ability to work within tight deadlines and pressure without compromising accuracy.
    • Results oriented with excellent communication, analytical skills, with outstanding reporting & Customer Service skills.
    • Strong relationship building skills and an entrepreneurial approach that leverages further opportunities.
    • Good negotiation skills.
    • Good listening skills.
    • Pleasant and able to relate well in diverse social set ups and teams.
    • Upholds high standard of Professionalism, integrity and respect for others.
    • Bachelor’s degree in Commerce/Business related field.
    • Master’s degree will be an added advantage.
    • AMC/CFT training/knowledge is a plus.
    • Have a minimum of seven (7) years relevant work experience 2 of which must have been in a RM role in Public Sector with proven result oriented track record
    • Strong presentation skill set.
    • Good analytical skills.
    • Vast experience in dealing with the government/ Public sector.
    • Highly effective communication and collaboration skills.

    Method of Application

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 10th August 2019. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

     

    “We are an equal opportunity employer”

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