Job Opportunities at Safaricom

We are pleased to announce the following opportunity in the Digital Channels Tribe within the Consumer Business Unit. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.

Reporting to the Director-Consumer Business Unit, the position holder will develop, evolve and deliver engaging digital experiences for Safaricom Consumers; Define, own, deliver, and evolve Safaricom’s strategy and execution around App and Web; Acquire customers through digital channels and increase digital channels penetration, experience and grow end to end digital contacts.

Key Responsibilities

• Strengthen the Agile Way of Working as a role model.  The primary responsibility of this role is to facilitate, support and motivate your Tribe members
• Create and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication
• Deliver digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys
• Digital channel performance & optimizations (e.g. mob/web development)
• Digital operations and non-journey content development and campaigns
• Oversee and steer digital transformation progress and KPIs
• Define the digital channels vision and execution the digital channels roadmap
• Support other tribes in seamless integration of their digital solutions in relevant digital channels
• Create and maintain products and services related to Lifestyle, Web & Mobile App
• Own (build, maintain and support) all client journeys related to Security, Identity & Access Management and continuously upgrade them
• Commercialize the Web and APP channels

QUALIFICATIONS

Job Requirements

• BSC. in Computer science, Statistics, Mathematics or equivalent practical experience
• 1 – 2 years data science working experience and with a leadership role.
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
• Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
• Experience with data visualization tools, such as D3.js, GGplot
• Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
• Good applied statistics skills, such as distributions, statistical testing, regression
• Good scripting and programming skills
• Good understanding of big data technologies like Hadoop
• Strong communications and interpersonal skills and quick grasps to understand business problems

Note to Applicants

As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.

• An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
• Scanned copy of certificate of good conduct from the CID (Less than 1 year old) – Applicable to Kenyans Only
• Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
• Scanned copy of University Certificate or letter from the University requesting for internship
• Scanned copy of your National ID / Passport-Legal Form of Identification

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Description

We are pleased to announce the following vacancy in the Business Assurance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Senior Manager-Network Quality Assurance, the individual serves to provide independent assurance to the business on Quality of Access networks to ensure achievement and sustainability of superior network experience for GSM services (Voice, Data, SMS) on all network sites (2G/3G/LTE)

Job Responsibilities

• Daily Access Network performance monitoring & Reporting.
• Formulate, coordinate and drive plans geared towards achievement and sustainability of superior Network Experience.
• Network quality tests and revenue analysis on Access network elements (Radio network) and relate to NPS & potential revenue loss
• Network integrity drive tests to ensure customer KPI’s and revenue KPI’s are met.
• Detect, investigate, document and follow up until resolution all quality of service issues from the tests carried out.
• Benchmarking tests to ensure superior Network experience across the country
• Management of Customer Complaints via investigative drive tests and escalations to the Technical teams
• Research, test and document new Network parameters and features as related to 2G/3G/4G
• Reporting on Performance of New Network Elements and Services
• Network Traffic statistics Analysis in line with voice and data campaigns to assure service availability, capacity readiness, customer and revenue effect.
• Reporting to network engineering team on all anomalies affecting general performance, customer experience and revenues for rectification.
• Ensuring new sites and other access Nodes (BSC, RNC etc.) integration are performing as per perceived plans.
• Provide assurance on compliance returns to CA on Network Redundancy, Resilience and Diversity (NRRD) framework for access network
  
  Qualifications
• Bachelor’s Degree in Telecom engineering /electrical& electronics engineering/IT or similar discipline from a recognized university
• Minimum of 3-5 years working experience in a GSM or similar environment.
• Good working knowledge in network performance management and understanding of network measurement gathering and analysis.
• Good working knowledge of GSM & UMTS Planning, Operations & Maintenance, IP Planning and Operational practices.
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances as well as querying of relational databases.
• Ability to work with cross-functional teams and multiple simultaneous projects.

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Description

We are pleased to announce the following vacancy in the Business Assurance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Senior Manager-Network Quality Assurance, the individual serves to provide independent assurance to the business on service availability on all IT systems along the customer and revenue path to ensure high availability and stability through Quality control and analysis on business key services availability and performance measurement, monitoring and reporting.

Job Responsibilities

• Develop KPIs to monitor and assess service uptime and availability of key internal systems.
• Establish independent Service Quality Metrics for service availability, monitoring and reporting
• Monitor system performance of key IT systems along the revenue path and relate to potential revenue loss/Customer experience
• Review critical interfaces within the network and evaluate integrity of the endpoints between the core systems.
• Review system change work instructions prior to change and perform assurance tests after the change with a view to ensure the change does not adversely affect the integrity of the system.
• Investigate, analyze, and translate into potential revenues, service degradation or loss/outage of network affecting revenue channels (M-PESA/Billing/CRM/POS/Dealer Management systems etc.).
• Perform Platform integrity across customer facing systems.
• Support in change management reviews and approvals and regression tests on all top systems changes/upgrades/roll-backs made to ensure customer experience and revenues are not affected
• Detect, investigate, document and follow up until resolution all quality of service issues.
• Perform regular and on demand quality assurance and investigative product tests to assure performance, quality and billing.
• Ensuring new technologies integration and products are performing as per perceived plans

Qualifications

• Bachelor’s Degree in Telecom engineering /electrical& electronics engineering/IT or similar discipline from a recognized university
• Minimum of 3-5 years working experience in a GSM or similar environment.
• At least two years of experience in a similar role with exposure to a dynamic IT Environment.
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
• Capability to draft, summarize and articulate risk in formal management reports
• Developed interpersonal and communication skills
• High level experience and skills working with stakeholders
• Result and detail oriented;

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Description

We are pleased to announce the following vacancy in the Business Assurance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Senior Manager-Network Quality Assurance, the individual serves to provide independent assurance to the business on quality and Performance of Fixed Network services (FTTH, FTTB, WIMAX) to ensure superior customer experience

Job Responsibilities

• Daily fixed Network performance monitoring & Reporting.
• Perform Fixed network quality tests, traffic trending and nodes utilizations and relate to customer experience
• Management of Customer Complaints via investigative tests and escalations to the Technical teams for resolution
• Network Traffic statistics Analysis FTTH campaigns to assure service availability, capacity readiness and revenue effect.
• Management of internet links capacity and utilization
• Research, test and document new features as related to Wimax/FTTH/FTTB
• Identify and investigate fixed service quality issues, document and follow up until resolution bottlenecks identified
• Support in change management reviews and approvals for systems in the domain to ensure that changes are implemented as per our CAB guidelines with minimal impact to customers and revenue
• Perform quality tests on all fixed data related products to assure performance, quality and billing.
• Propose solutions to address quality problems where necessary and follow up with relevant departments until resolution.
• Ensuring new technologies integration and products are performing as per perceived plans and analysis on revenue streams.
• Monitor health KPI’s of the network & Services, daily and after work order execution
• Provide assurance on compliance returns to CA on Network Redundancy, Resilience and Diversity (NRRD) framework for fixed services
• Carry out project assurance checks on the fiber roll-out project, these include, but are not limited to:
  • Civil works reviews
  • Health and safety requirements
    Provisional Acceptance Tests (PATs) results

Qualifications

• Bachelor’s Degree in Telecom engineering /electrical& electronics engineering/IT or similar discipline from a recognized university
• Have at least 3 to 5 years’ experience in an assurance function in the Telecom Industry.
• Working knowledge in GSM/3G/Wimax and the related service each of these technologies offers.
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
• Capability to draft, summarize and articulate risk in formal management reports
• Have strong business acumen and analytical skills
• Developed interpersonal and communication skills
• High level experience and skills working with multiple diverse stakeholders

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Description

We are pleased to announce the following vacancy in the Business Assurance department within the Corporate Security division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the Head of Department; Business Assurance, the individual serves to provide independent and reliable assurance to the business on Core, Transport and Access networks quality of service to ensure achievement and sustainability of superior network experience for GSM services (Voice, Data, SMS), Enterprise services, Financial Services, VAS and Internal IT Services.

Job Responsibilities

• Daily Network performance monitoring & Reporting for all services including key indicators such as Call success rate, Paging success rate, Drop calls and any other network quality KPIs
• Daily monitoring of service availability on key internal systems
• Formulate, coordinate and drive plans geared towards achievement and sustainability of superior Core, Transport & Access Network Experience.
• Lead Network integrity drive tests to ensure achievement of customer and revenue KPI’s.
• Champion network quality tests which include but not limited to accessibility, sustainability, and mobility tests on different network elements and relate the same to NPS and potential revenue exposures
• Detect, investigate, document and follow up until resolution all quality of service issues from the tests carried out.
• Benchmarking tests to ensure superior Network experience across the country
• Quantify and report impact on customer experience and revenues arising due to Network/services/systems outages and/or performance degradation.
• Management of Customer Complaints via investigative drive tests and escalations to the Technical teams for speedy resolution
• Oversee key systems and network changes/upgrades made to ensure customer experience and revenues are not negatively affected
• Ensure attendance and approval of CAB any changes affecting customer experience or revenue.
• Reporting to network engineering team on all anomalies affecting general network service performance and revenues for rectification.
• Ensuring new technologies integration and products are performing as per perceived plans and analysis on revenue streams.
• Evaluate and advise on opportunity areas for optimization of critical network systems and improve network performance.
• Provide assurance on compliance returns to CA on Network Redundancy , Resilience and Diversity (NRRD) framework for VAS systems

Qualifications

• Bachelor’s Degree in Telecom engineering /electrical& electronics engineering/IT or similar discipline from a recognized university
• Demonstratable leadership skills will be an added advantage
• Minimum of 6 years working experience in a GSM environment in a similar role.
• Good working knowledge in network performance management and understanding of network measurement gathering and analysis.
• Good working knowledge of GSM & UMTS Planning, Operations & Maintenance, IP Planning and Operational practices.
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances as well as querying of relational databases.
• Ability to work with cross-functional teams and multiple simultaneous projects.
• Good understanding of regulatory framework for mobile operations particularly in the Kenyan environment.
• Attention to detail with excellent interpersonal and communications skills
• An excellent planner and organizer

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Description

We are pleased to announce the following opportunity in the Big Data and Business Analytics Department within the Business Development Division. In keeping with our current business needs, we are looking for persons who meets the criteria indicated below.

Reporting to the Lead Data Scientist, the position holder will create value from Safaricom’s vast amount and variety of data using advance analytical and statistical methods and models to answer complex business questions. This will serve to aid in decision making, unlock new revenue opportunities and areas to create efficiency. The role requires deployment of Artificial Intelligence driven by Safaricom’s data to create Machine learning models and solutions to deliver specific business relevant use cases. Safaricom is investing heavily in big data and this will be a truly exciting role in view of the organizations unique data set and position in this region.

Key Responsibilities

• Data mining using state-of-the-art methods
• Selecting features, building and optimizing classifiers using machine learning techniques
• Processing, cleansing, and verifying the integrity of data used for analysis
• Collaborate with business units and engineering teams to understand and prioritize company needs and devise possible solutions based on business use cases
• Create various machine learning-based tools or processes within the company, such as recommendation engines or automated lead scoring systems to drive revenue or create cost efficiencies
• Create visualizations using state of the art visualization tools

Qualifications

Job Requirements

• BSC. in Computer science, Statistics, Mathematics or equivalent practical experience
• 1 – 2 years data science working experience and with a leadership role.
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests
• Experience with common data science toolkits, such as R, Weka, NumPy, MatLab
• Experience with data visualization tools, such as D3.js, GGplot
• Experience with NoSQL databases, such as MongoDB, Cassandra, HBase
• Good applied statistics skills, such as distributions, statistical testing, regression
• Good scripting and programming skills
• Good understanding of big data technologies like Hadoop
• Strong communications and interpersonal skills and quick grasps to understand business problems

go to method of application »

Description

Department Description

We are pleased to announce a vacancy for Head of Regional Sales & Operations within the Customer Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Brief Description

The role will be responsible to deliver the P&L, Topline and Bottom-line growth for the Business Operations of the Region through superior Commercial acumen and excellence in operations. The role will provide Leadership to a team of cross-functional anchor (Consumer, Marketing, Technology, Enterprise, and Retail) and deliver Regional business goals of NPS (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership.

Detailed Description

• Responsible for achieving the consumer-commercial target of NPS, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
• Design and execute the business unit strategy &drive the performance of Safaricom Brand in the markets assigned
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
• Develop innovative market development opportunities
• Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the SEED execution standards
• Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
• Support the enterprise ‘go to market’ channel structure at the region
• Play a leadership role in the Safaricom Foundation initiatives in the region
• Lead in the delivery of ‘Best Network for You’ customer promise for the Region
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
• Build and develop high performance teams and drive superior performance standards

Qualifications

Job Requirements

• Professional experience with large organization with at least 12 – 15 years as SBU / profit center head
  Should have experience in a range of group functions, including sales, marketing, brand management Financial Management; Network operations.
• As part of our recruitment process we will request the below documentation which will be required as soft copies at a later stage of the process.
• An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
• Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
• Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
• Scanned copy of University Certificate or letter from the University requesting for internship
• Scanned copy of your National ID / Passport - Legal Form of Identification