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  • Posted: Oct 3, 2019
    Deadline: Oct 6, 2019
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  • History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. The Institute was established in 1954 as a premier institute that provides management consultancy and capacity building services to corporate orga...
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    Administration Assistant

    This position acts as the first point of contact for all members and prospective members, taking enquiries via multiple communication channels, providing a high level of customer service, and updating the database accordingly.

    Responsibilities

    Managerial / Supervisory/ Operational Responsibilities or roles:

    • Ensure timely update and maintain up to date membership database and members directory as per the communication received from the members.
    • Recruitment of new members both individual and corporate.
    • Assist in the creation and development of membership and marketing material e.g. letters, new member welcome packs, newsletters, communications, member questionnaires and brochures.
    • Ensure timely dispatch the Management Magazine to members and Branches.
    • Responsible for preparation and ensure timely dispatch of membership cards and certificates.
    • Print and dispatch invoices to members whenever the subscription fall due.
    • Assist in the development of the membership recruitment and retention strategies.
    • Keep records and produce detailed reports on recruitment and retention activities, marketing campaigns, members behaviour and responsible for general office administration.
    • Handle inquiries from members and ensure timely response to enhance customer satisfaction.
    • Assign tokens for members for voting, vetting nominees and processing their payment and ensuring they are well updated.
    • Actively engage in marketing membership to be able to be able to meet the set recruitment targets.
    • Any other duty that may be assigned from time to time by your supervisor.

    Qualifications

    Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

    • Diploma in a relevant field from a recognized institution.
    • Minimum level of personal and professional experience required to perform effectively in the role:
    • Minimum months or years of experience required to have to be appointed to the position :
    • Two(2) years of relevant work experience

    Key Performance Indicators  

    • Membership recruitment and retention as per targets
    • Ensure all membership invoices are dispatched to members
    • Upto date membership database
    • Membership satisfaction
    • Timely dispatch  of membership documents and journals

    go to method of application »

    Branch Manager (Large Branch)

    Reporting to the Regional manager, this position is responsible for provision of leadership and general administration of the branch to ensure achievement of financial targets, and successful promotion and delivery of KIM service offerings.

    Responsibilities

    Managerial / Supervisory/ Operational Responsibilities or roles:

    • Provide leadership through management of the staff and resources at the branch to ensure efficient and effective service provision at the branch level.
    • Develop and implement strategic plan for the branch in line with KIM’S strategic plan and prepare the annual plan for the branch.
    • Lead in the delivery of KIMSOM products, membership and business solution services at the branch.
    • Responsible for quality assurance of services in the branch through ensuring that all branch operations are within the provided and approved procedures, rules and regulations and standard.
    • Constantly monitor costs at the branch through to ensure cost efficiency.
    • Market the school and membership through corporate visits, exhibition, school visits and one on one interaction to be able to reach out to the target market.
    • Prepare reports such as financial reports, academic reports and administration reports  to inform  management on the progress plans and challenges  of the branch
    • Represent the branch in executive committee meetings and communicate to the branch staff on decisions made.
    • Supervise and allocate work to the branch staff to ensure efficiency and effectiveness of work.
    • Overall in charge of the branch performance and reports to management
    • Responsible for the branch budget through preparation of the annual budget, generation of revenue through selling branch services and approves petty cash expenditure.
    • Responsible for overseeing student recruitment for registration for all courses offered at the branch

    Qualifications

    Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

    • Master’s Degree in relevant field from a recognized Institution.
    • Minimum level of personal and professional experience required to perform effectively in the role:
    • Minimum months or years of experience required to have to be appointed to the position :
    • Eight(8) years of relevant work experience

    go to method of application »

    Branch Manager (Small Branch)

    Managerial / Supervisory/ Operational Responsibilities or roles:

    • Oversee operations of the branch through ensuring that KIM members and clients get timely and quality services for customer satisfaction.
    • Responsible for planning and implementing  branch strategies, recruitment of students to institute’s School of Management  and certification courses and other programs to be able meet the targets in terms of students’ number and fee collections
    • Promote and offer the institutes Services through marketing campaigns for   membership development and leadership development.
    • Handle customer all inquiries on the institute services and communicate customer needs to the relevant department /Office.
    • Prepare monthly and quarterly reports on progress achieved and challenges encountered and financial reports covering all the activities of the branch.
    • Be in charge of all the resources in the branch including finances and assets to ensure proper utilization.
    • Represent the branch at the management level and vice versa to report on the progress of the branch on achievements.
    • Actively seek to convert leads generated into clients through constant follow up.
    • Implement management decisions and institutes policies at the branch level to ensure consistency in service delivery.
    • Manage the branch staff welfare to ensure staff motivation and inclusivity.
    • Recruit new members to KIM through processing applications and forwarding to the membership.

    Qualifications

    Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:

    • Master’s Degree in  Education or any other related field
    • Minimum level of personal and professional experience required to perform effectively in the role:
    • Diploma from Kenya Institute of Management
    • Minimum months or years of experience required to have to be appointed to the position :
    • Five (5) years of relevant experience, with 3 years in teaching and 2 years in management.

    Method of Application

    Interested candidates are advised to send an Application letter in MS Word format indicating their current and expected salary to the email address: recruitment@kim.ac.ke to reach us by 6th October 2019. In addition, please attach a curriculum vitae that contains details of your qualifications, experience and positions held relevant to this role. Include your day and evening telephone numbers, email address, names and address of three professional referees.

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