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  • Posted: Oct 11, 2019
    Deadline: Oct 17, 2019
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  • Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision ...
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    Front Desk Agent

    General Purpose

    To greet guests and allocate rooms according to laid-down procedures.

    Represent the establishment in a professional Business Manner.

    Responsibilities

    Reception/Cashiering

    • To greet the customer and identify his/her specific reservation.
    • To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
    • To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
    • To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
    • To update occupancy list, giving copies to relevant staff.
    • To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
    • To complete shift handover book with all necessary information to ensure smooth transitions between shifts.

    Telephones

    • To answer all incoming calls politely and take messages or direct the call accordingly

    Guest Relations

    • To assist all in-house guests with locating hotel facilities
    • To answer any questions that the guests may have
    • To deal with all guests complaints quickly, politely and promptly

    Meeting rooms

    • To ensure a prompt, courteous response and follow up to all enquiries.
    • To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
    • To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
    • To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
    • To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
    • To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
    • To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
    • To give feedback on guest letters and comments.
    • To assist all guests with use of office machines and equipment as required.
    • To ensure that all services utilized are correctly billed in the system
    • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

    Qualifications

    • Diploma in Front Office Management or other related field preferred
    • 3 to 5 years in a Front Office of a medium to busy Hotel.
    • Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.

    go to method of application »

    Housekeeping Supervisor

    General Purpose

    • Supervises all housekeeping employees.
    • Plans and assigns work assignments,
    • Give training for newly recruited employees,
    • Audit and inspects housekeeping personal work assignment and requisition supplies.
    • Take care of the budget and budget controlling for the department.

    Responsibilities

    • Supervises all housekeeping employees and requisitions new employees as needed.
    • Discharges employees when necessary and take disciplinary actions when policies are not followed.
    • Evaluates employees in order to upgrade them when openings arise.
    • Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
    • Schedules employees and assigns extra days off according to occupancy forecast.
    • Maintains a time log book of all employees within the department.
    • Recruit and train new employees.
    • Assigns new employees to work with experienced help.
    • Checks on the work of these employees occasionally and observes the report made to ensure consistency.
    • Approves all supply requisitions, such as those for spreads and bathroom rugs.
    • Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

    Responsibility & Authority

    • Responsible for cleanliness, orderliness and appearance of the entire Establishment.
    • Ensure that rooms are made as per company standard.
    • Prepare Annual Housekeeping Budget, Should need arise.
    • Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
    • Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
    • Pay particular attention while organizing pest eradication activities.
    • Develop and implement Housekeeping systems and procedures
    • Prepare reports for management information.
    • Assist Purchase department in selecting suppliers for items related to Housekeeping.
    • Plan, control and supervise Horticultural activities.
    • Attending and resolving guest complaints should it pertain to this department.
    • Verification of supplies consignments.
    • Organize on-the job training and evaluate its effectiveness.
    • Approval of the Functional Manual of the department.
    • Recommend recruitment of new personnel.

    Other Routine Responsibilities

    • Daily inspection of public areas and employees locker rooms.
    • Daily briefing of Team/ Executives.
    • Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
    • Immediately attending to guest requests.

    Qualifications

    • Degree or diploma in H/K management or same level experience
    • Min 3-5 years of experience of which at least 2 in similar role.

    Method of Application

    Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to rakinyi@racg.co.ke copy to recruitment@racg.co.ke, clearly indicating the job title as the subject.

    While we thank all applicants, only shortlisted candidates will be contacted.

    Application Deadline: 17th October, 2019

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