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  • Latest Jobs at RACG

  • Posted on: 11 October, 2019 Deadline: 17 October, 2019
  • View Jobs in Hospitality View All Jobs at Reeds Africa Consult
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  • Our client in the Hospitality Industry is hiring the following:

    Front Desk Agent

     

    General Purpose

    To greet guests and allocate rooms according to laid-down procedures.

    Represent the establishment in a professional Business Manner.

    Responsibilities

    Reception/Cashiering

    • To greet the customer and identify his/her specific reservation.
    • To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
    • To allocate rooms according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid.
    • To issue the key and liaise or alert the porter so that the guest’s luggage is taken to his room and the key issued.
    • To update occupancy list, giving copies to relevant staff.
    • To ensure that all departments, particularly restaurants, are notified of the tariff entitlements.
    • To complete shift handover book with all necessary information to ensure smooth transitions between shifts.

    Telephones

    • To answer all incoming calls politely and take messages or direct the call accordingly

    Guest Relations

    • To assist all in-house guests with locating hotel facilities
    • To answer any questions that the guests may have
    • To deal with all guests complaints quickly, politely and promptly

    Meeting rooms

    • To ensure a prompt, courteous response and follow up to all enquiries.
    • To ensure that once a booking is confirmed, all details and requirements are noted, using a check list, so that nothing is forgotten.
    • To liaise or ensure liaison with the client a few days before the meeting to confirm exact numbers, prepare detailed banquet event orders and circulate information to the appropriate departmental heads.
    • To check the meeting rooms and cloakrooms for cleanliness before guests arrive and ensure tables are set.
    • To greet the host and circulate during the course of the function to provide appropriate contact information in the event of a problem or complaint.
    • To ensure that the accounts department receives accurate information to enable it to correctly bill the client.
    • To check for guest items that may be left after the function and ensure that equipment is removed once the function is over and returned to its correct storage place.
    • To give feedback on guest letters and comments.
    • To assist all guests with use of office machines and equipment as required.
    • To ensure that all services utilized are correctly billed in the system
    • Perform other tasks as necessary in order to achieve the operational and financial goals of the organization

    Qualifications

    • Diploma in Front Office Management or other related field preferred
    • 3 to 5 years in a Front Office of a medium to busy Hotel.
    • Proficiency of Micros Fidelio, Sun Systems, PMS, Microsoft Office Excel, Word and Outlook.

    go to method of application »

    Housekeeping Supervisor

     

    General Purpose

    • Supervises all housekeeping employees.
    • Plans and assigns work assignments,
    • Give training for newly recruited employees,
    • Audit and inspects housekeeping personal work assignment and requisition supplies.
    • Take care of the budget and budget controlling for the department.

    Responsibilities

    • Supervises all housekeeping employees and requisitions new employees as needed.
    • Discharges employees when necessary and take disciplinary actions when policies are not followed.
    • Evaluates employees in order to upgrade them when openings arise.
    • Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
    • Schedules employees and assigns extra days off according to occupancy forecast.
    • Maintains a time log book of all employees within the department.
    • Recruit and train new employees.
    • Assigns new employees to work with experienced help.
    • Checks on the work of these employees occasionally and observes the report made to ensure consistency.
    • Approves all supply requisitions, such as those for spreads and bathroom rugs.
    • Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

    Responsibility & Authority

    • Responsible for cleanliness, orderliness and appearance of the entire Establishment.
    • Ensure that rooms are made as per company standard.
    • Prepare Annual Housekeeping Budget, Should need arise.
    • Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
    • Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
    • Pay particular attention while organizing pest eradication activities.
    • Develop and implement Housekeeping systems and procedures
    • Prepare reports for management information.
    • Assist Purchase department in selecting suppliers for items related to Housekeeping.
    • Plan, control and supervise Horticultural activities.
    • Attending and resolving guest complaints should it pertain to this department.
    • Verification of supplies consignments.
    • Organize on-the job training and evaluate its effectiveness.
    • Approval of the Functional Manual of the department.
    • Recommend recruitment of new personnel.

    Other Routine Responsibilities

    • Daily inspection of public areas and employees locker rooms.
    • Daily briefing of Team/ Executives.
    • Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
    • Immediately attending to guest requests.

    Qualifications

    • Degree or diploma in H/K management or same level experience
    • Min 3-5 years of experience of which at least 2 in similar role.

    Method of Application

    Kindly send your summarized 3 page CV and motivation letter detailing your experience, qualification and desire for the job to rakinyi@racg.co.ke copy to recruitment@racg.co.ke, clearly indicating the job title as the subject.

    While we thank all applicants, only shortlisted candidates will be contacted.

    Application Deadline: 17th October, 2019

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