Jobs at Britam Kenya

Job Purpose and Key responsibilities

Job Purpose:

This role will provide technical Operational Risk Management support to the general insurance business.

Key Responsibilities:

• Responsible for the timely identification, assessment, mitigation, reporting and escalation of all identified Operational Risk exposures.
• Perform risk, control and compliance assessments across the business with specific emphasis on defining the risk, inherent and residual, assessment of the design and operating effectiveness of controls and the defining action plans to bring controls effectiveness
• Conducting staff training programs that build risk and compliance awareness within the business unit.
• Responsible for recording and maintenance of all risks, incidents & issues with quality information in terms of data accuracy, completeness and timely resolution in BarnOwl.
• Perform root cause analysis performed on all identified risk events (issues/incidents/scenarios) with recommended improvements to prevent these risk events from re-occurring in future.
• Monitoring the implementation of action plans to address key risk indicators out of appetite.
• Analysing identified trends in the key risk indicators reported.
• Lead the risk scenario development and stress testing exercises
• Timely submission of reports to Group Head of Risk and Compliance, including and not limited to monthly status reports, Management Risk Committee reports, input to
• Board papers and adhoc reports.
• Secretary to the Management Risk Committee Meetings per business line and ensure papers and minutes are circulated in a timely manner
• Perform annual BCP/DR risk analysis, planning, testing or live execution for your specific line of business
• Perform any other duties as may be assigned from time to time.

Reporting and Work Relationships

• Reporting to the General Manager Risk and Compliance and the CEO.
• Required to liaise and work closely with the Corporate Risk Managers, BU Departmental Managers and Team Leaders;
• Relevant business line & other risk colleagues.

Knowledge, experience and qualifications required

• Bachelor’s degree in actuarial science, finance, business administration or related field;
• Accreditation in risk management is an added advantage;
• 2-3 years’ operational risk management experience is essential with at least 1-year managerial experience;
• Strong oral and written Communication skills
• Strong Relationship building skills
• Managing Change, Ambiguity & challenge the status quo
• Ability to execute strategy
• Strong customer focus-internal and external
• Strong self-management and people development
• Strong problem solving capability

Essential competencies;

• Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
• Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
• Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
• Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Planning and Organising: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors team performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.

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Job Purpose:

Growing the medical business, both corporate and retail based on set annual premium targets.

Key Responsibilities:

• Liaise with the General Manager, medical to grow medical business against set targets both in new business and retention
• Enhance relationships with intermediaries and direct clients
• Ensure timely submission of quotations and tenders
• Ensure proper set up of new and renewed schemes
• Assist in pricing of the various products and schemes
• Advise on terms of cover to enable proper underwriting and claims processing
• Coordinate presentations to scheme members e.g. health talks, medical camps
• Assist in product development to ensure that products are relevant.

Knowledge, experience and qualifications required

• Bachelor’s of Commerce degree (Marketing Option preferred)
• Professional qualification in Insurance (ACII, FLMI or IIK)
• At least Six to Eight years experience in Medical insurance sales two of which should be in a supervisory position.

Leaders of Teams Competency Descriptions.

• Deciding and Initiating Action - Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focusing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions take into account possible impact on all parts of the business.
• Leading and Supervising - Provides the department with a clear direction based on the overall strategic intent of the organisation; Building high expectations about the success of the department; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledges high potential talent; Recognize the potential of individuals sets and articulates the vision and values through own personal behaviour; Push autonomy and empowerment downwards through the department.
• Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department; promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department and the organisation; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
• Formulating Strategies and Concepts - Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; Ensure departmental Balanced Score Card objectives and KPI’s are met and Exceeded; Ensure
• Personal Scorecard Objectives are met and exceeded; takes account of a wide range of issues across, and related to, the organisation; Work with direct reports to ensure the cascading of the strategic plan into integrated departmental plans that are meaningful to individuals; encourages others to take a strategic and long-term view in terms of the department's future; Emphasise the impact and importance of individual contributions to the successful implementation of the organizational strategy in the department;
• Evaluate my own and others’ performance fairly and objectively; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
• Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, Add value to the department by capitalising on new business opportunities; trends and possible risks in the department's structure and politics; demonstrates financial awareness; Identify ways to increase the Britam competitive advantage, exploiting those that will bring the greatest return within an acceptable level of risk; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value; Ensure that sufficient data about financial and other parameters of departmental performance are available; Interpret departmental information objectively against appropriate benchmarks.
  Planning and Organising - Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing organisational and market circumstances; identifies and organises resources needed to accomplish projects; manages time effectively; monitors departmental performance against deadlines and milestones.
• Relating and Networking - Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all levels of the organisation, inside and outside of the department; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
• Creating and Innovating - Promotes departmental improvement within relevant scope of influence; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the department.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages departmental and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
• Achieving Personal Work Goals and Objectives- Accepts and tackles demanding departmental and personal goals with enthusiasm; leads by example by working hard and putting in longer hours in order to ensure successful implementation and completion of projects; show self-insight in own development needs.
• Adapting and Responding to change - Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals or situations; Monitor changes in departmental issues, structures and dynamics and appreciate their implications for the business; Demonstrate an understanding of the links between the Britam’s structure, goals and capabilities; Constantly aware of competitors, trends and changes in the markets that the Britam works within; Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure; Implement changes within my department to achieve set change goals; Responds flexibly to changing circumstances; Recognises when unable to cope and asks others for help; Uses change as an opportunity to improve ways of working, encouraging others’ buy-in; Takes ownership for communicating change initiatives clearly, ensuring smooth implementation
• Analysing - Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
• Cost Management- Demonstrates an awareness of financial issues affecting my department; Use financial information to monitor departmental performance and guide decisions; Consistently identify opportunities to reduce costs within my department.
• Staff development- Create a positive departmental climate that fosters learning and development ; Identify development needs within my department; Ensure direct reports have personal development plans in place that are regularly reviewed; Provide honest and constructive feedback on my team's performance; Act as coach or mentor when appropriate; Allocate power, responsibilities and authority to appropriate subordinates.