Receptionist at Duma works

Below are listed the specific areas of responsibility covered by this role.

• Greet visitors and direct them to the correct person.
• Answer enquiries in person, by phone and on email.
• Answer telephone lines, screen and direct calls; take messages & relay when appropriate.
• Provide information to callers such as directions to the office and site location, company website, information about the homes, and related sales information
• Provide general administrative and clerical support including photocopying, scanning, filing and collating.
• Prepare correspondence and documents; coordinate pickup and delivery of mail.
• Receive and sort mail and deliveries.
• Schedule appointments.
• Monitor and maintain office equipment.
• Monitor inventories of supplies and assist in ordering, stocking and distributing office supplies.
• Keep the reception area tidy.
• Other tasks as required by the manager.

• Knowledge of administrative and clerical procedures.
• Business related degree.
• 1-2 years experience in the same position.
• Proficiency using a computer, printer & scanner.
• Knowledge of computers and relevant software applications; specifically MS Office experience, Word, Excel and Powerpoint
• Knowledge of customer service principles and practices
• Excellent verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Attention to detail
• Initiative
• Reliability
• Highly self-motivated and passionate.

This position is based in Nairobi and will involve limited travel within the region as required