Technical Account Manager at Microsoft December, 2016

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- Technical Account Manager at Microsoft
Posted: Dec 6, 2016

Expires: Not specified

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Microsoft Corporation (commonly referred to as Microsoft or MS) is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operatin...
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Technical Account Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 - 5 years
- Location Nairobi
- Job Field Customer Care, Success and Service , Sales and Business Development
Key Responsibilities:
- Align services around people, process and technology
- Drive improvement through delivery of goal aligned services.
- Lead activities that accelerate the customers’ deployment of cloud services
- Ensure clear customer understanding of services available, and value delivered
- Act as an escalation point for critical service incidents
- Identify opportunities for renewing and expanded Premier or MCS services
- Use customer satisfaction results to drive service improvement
Experiences Required: Key Experiences, Skills and Knowledge:
- Confidence
- CrossBoundary Collaboration
- Interpersonal Awareness
- Impact and Influence
- Analytical Problem Solving
- Building Customer/Partner Relationships
- Product & Technology Expertise
- Project Management
- Strategic Insight
- Value Selling
Years Experience: 35, primarily in a clientfacing role

Education:
- Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
- Consulting services
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Technical Account Manager at Microsoft

Technical Account Manager

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