Administration Officer at Karibu Homes

Detailed Responsibilities

• Serve as primary point-of-contact for all customer queries, assessing and directing the needs of clients in a proactive and timely fashion
• Thoroughly understand the operations of all internal teams in order to disseminate information and problem-solve effectively
• Liaise directly with lawyers in order to complete required documentation in an accurate and timely manner
• Oversee the creation and processing of sales documentation, identifying any missing or inaccurate data and problem-solving independently
• Manage a diverse range of customer accounts and ensure that all relevant documentation is in place as required
• Ensure that all members of staff are utilizing the CRM system appropriately
• Train staff on the use of the CRM system and provide suggestions to make improvements when appropriate
• Provide consistent feedback to management in order to drive customer service strategy forward

Does this sound like you?

• Excellent communicator: You are able to pass your message across clearly to customers, team members and management as needed.
• Problem-solver: You thrive in a fast-paced environment and are excited about the opportunity to improve systems and fix glitches.
• Effective collaborator: You genuinely enjoy working with others, including clients and fellow staff members.  
• Computer and system proficiency: You are proficient in MS Office- excel, word, PowerPoint. You are comfortable with using CRM systems and are able to follow standard operating procedures.
• Embody the Karibu Homes brand: You are able to work independently, multi-task, prioritize and to handle the high stress environment of a sales department.    
• You are passionate, self-driven and have integrity.