SPA Manager at Amara Staffing

Position Overview: The Manager provides leadership to the team and is responsible for the overall management and performance of the SPA

Responsibilities:

• Manage the daily operations of the SPA including work scheduling and supervision of the employees.
• Manage the stock taking process including product inventory and ordering.
• Effectively resolve client complaints and any issues arising.
• Execute administration duties including payroll management and leave management.
• Develop and implement marketing activities with the aim of attracting/retaining clientele.
• Develop management reports to track the performance of the SPA, linking results with sales and marketing activities.
• Provide leadership to the team with the aim of maximizing employee productivity.
• Advise on sales and growth projections.
• Develop a marketing strategy with an annual calendar of events.
• Liaise with the external accountant and company lawyer on scheduled activities/legal obligations.
• Ensure the overall standards and levels of service set by the company are maintained and adhered to on all relating aspects.

Experience, Qualifications & Skills:

• Diploma in Hospitality or related field
• Proficiency in computer packages (Microsoft Office)
• Minimum of two years work experience required in the Hospitality Industry
• Strong leadership and communication skills
• Individual with a high level of integrity
• Ability to forecast and identify trends