Assistant Front Office Manager at Intercontinental Hotel Group

Responsibilities for the Assistant Front Office Manager Job

• Assists the Front Office Manager in all aspects of their duties
• Assist in management of Front Office staff
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Monitor Front Office and particularly Guest Relations personnel, to ensure IC Ambassador and PCR members,
• known repeat guests and other VIPs receive special attention and recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Walk away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Compile statistics for front office and provide reports relating to that area.
• Co-ordinate the preparation of the departmental annual budget.
• Manage the Department’s expenses.

Qualifications for the Assistant Front Office Manager Job

• Degree in Hotel Management or a relevant course.
• Minimum 5 years experience in Front Office Management.
• Excellent communication skills.
• Must be passionate about guest services.Problem solving, reasoning, motivating, organizational and training abilities
• Strong interpersonal and problem solving skills.
• An operational knowledge and proficiency in Front Office systems