IT Support Representative at Eldotec Consultancy Services Ltd

Position Summary

The IT Support Representation is an integral member of the IT Support team. This individual will do their part in supporting Eldotec Consultancy in both reactive and proactive capacity, providing world class support to the full Eldotec Team irrespective of location. The IT Support Representative will troubleshoot technology puzzles, create knowledge base articles and other documentation, and report issue resolution back to the affected stakeholder. The IT Support Representative is a very thorough, professional, service-oriented, and organized individual.

Key Requirements & Responsibilities

• Configuration and setup of systems for Eldotec Consultancy in conjunction with the Human Resources (HR)
• Clean up of accounts for people leaving Eldotec Consultancy in conjunction with HR and corporate IT team
• Provisions and management of systems accounts and the review of such accounts as set out in the Account Review policy
• Monitoring of systems as outlined in the System Monitoring policies
• Provide systems support to Eldotec Consultancy stakeholders
• Support various cloud systems used by the corporation including but not limited to Gmail, Google Apps and Slack
• Receive IT equipment shipments and maintain inventory of same
• Maintain inventory and software licensing
• Managing user accounts
• Managing and troubleshooting internal network
• Monitoring various processes and reporting status
• Manage the office security system and reporting status
• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Eldotec’s organizational values.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion.  It will also be valuable to Eldotec if you have the following qualifications,

• Have strong oral and written communication skills in English – you communicate clearly, concisely, and with tact
• 3+ years of demonstrated experience supporting Windows operating systems
• You are proficient in the use of MS Office Suite and Google Applications
• Experience with administering Windows Server and Active Directory
• Experience with working in corporate environment and thorough understanding of standard corporate IT policies and procedures
• Ability to proactively meet and exceed the challenges of enhanced IT security requirements
• Experience supporting both local and remote users
• Experience with network troubleshooting and understanding of network architecture
• Experience managing and troubleshooting printers
• Passion for providing high quality service and support
• Superb interpersonal skills – you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders
• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything
• You are highly adaptable and flexible – you thrive in a fast-paced, ever-changing environment
• You have a strong work ethic- you are self-motivated and dedicated to finding a solution
• You have GRIT – Grinding dedication, Real perseverance, Irrational & Tireless passion.
• You are a critical thinker and will always work towards providing solutions over excuses
• Ability to work independently to problem solve and seek out efficiencies and improvements
• Propensity to stay calm and reasonable under pressure
• Sound judgement and decision-making abillities
• Well-organised and able to work under deadlines and multiple projects
• You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
• You are emotionally intelligent – you are self-aware, and can see things from various points of view, and self-regulate.
• You are energized by solving challenging technology related puzzles
• You are naturally curious about technology or how things work
• Focused on the big picture –not just the user impact
• Have strong organizational and planning skills.
• Understand the importance of documentation and process
• You are proactive about communicating