IT Support & Project Consultant at Virtual HR

The IT Support and Project Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed. It is also responsible for software consulting by providing lead support during implementation and account management with the aim of delivering quality software and technical solutions within set budget and time.

Principal Accountabilities for the IT Support & Project Consultant Job

• Ensuring project milestones are completed on time
• Communicating with stakeholders to keep them updated
• Generate reports on project designs, support manuals and project plans
• Advising customers on best solutions in line with their business requirements
• Providing consultancy and support for company’s products and solutions
• Assisting in managing project and support teams
• Establishing and maintaining good corporate relations through effective customer care and publicity of
• company products to achieve client satisfaction
• Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
• Adding value to customers through the provision of solutions that can improve operations at their site
• Communicating and assisting clients relating to operational problems and queries
• Logging of incidents in an accurate and informative manner as and when they occur
• Escalating and reporting of out of line situations to the relevant supervisor
• Staying abreast of product development and industry advances
• Ensuring that Company’s image is always reflected in a good light

Qualifications for the IT Support & Project Consultant Job

• Degree in IT or related field from a recognized institution
• Minimum of 5 years’ experience in IT support with experience in a supervisory role
• Successful candidate(s) will be required to travel and work at client sites within East and Central Africa.