Hotel Receptionist at Longview Suites

Job Description:

The tasks of a receptionist in Longview suites will include:

1. Receiving and welcoming and checking in guests.
2. Checking out guests.
3. Issuing of keys to guests.
4. Receiving the payments for the guests.
5. Operating the telephone for the hotel.
6. Operating the internal communication system.
7. Carrying out any other relevant duties assigned by the Head of Front Office and House.
8. Completing procedures when guests arrive and leave
9. Preparing bills and taking payment
10. Taking and passing on messages to guests
11. Dealing with special requests from guests (like booking theatre tickets or storing valuable items)
12. answering questions
13. dealing with complaints or problems

Skills required

You’ll need:

• administration and customer service skills
• IT skills to work with computerised booking and payment systems
• excellent written and spoken communication skills
• a friendly and professional telephone manner
• patience and tact
• the ability to stay calm under pressure and look after several things at once
• It may also be useful if you can speak a foreign language.

Qualification:          

• Diploma in Tourism and Hotel Management or equivalent.
• One (3) years’ experience Front Office hotel business. 
• Computer Literate.
• Knowledge of a computerized hotel management system will be added advantage.