Retail Supervisor at Duma works

Job Purpose

To profitably grow liquor retail sales with both on-trade customers and consumers. Manage relationships with key customers and ensure that the highest standards of service and product merchandising are achieved. Implementation of promotional plans and reporting of monthly sales activity

Main Internal Relationships:

The company’s Tanzania sales function
Finance dept.
Local partners

Main External Relationships
Retail & Trade customers

Retail Supervisor Job Responsibilities

• Ensure all employees prioritise customer needs and deal efficiently with customer queries. Receive orders, process them and advise accordingly and act as an interface with the customer and the internal sales team members. Raise invoices in AX.
• Build and cultivate key relationships with customers & provide a focus for customers and act as a point of contact to resolve queries and problems
• Ensure all employees order stock for the shop in line with customer demand and current promotions
• Communicate as appropriate with the Sales Manager to ensure that as far as possible the product range meets customer demand to ensure that all customer demands are met
• Adopt a creative approach to sales and encourage other team members to input and implement new ideas to develop sales. Tailor product displays and store layout to reflect customer demand and trading patterns and to meet promotional and contractual requirements
• Agree sales initiatives and store business development plan with the Sales Manager then communicate, implement and review the plan with the rest of the team
• Communicate shop sales targets to all employees and work with entire team to ensure these targets are met and Maintain and circulate the Daily Sales Report and relevant Key Performance Indicator’s to ensure consistency within the relevant departments.
• Coordinate with relevant functions such as Sales, Logistics, the company’s Dubai back office on a regular basis to ensure accurate and prompt information flow and that the Tanzania branch practices are in line with the overall strategy.
• Ensure the retail procedure is implemented to ensure compliance with regulations & SOP’s, including cash handling, reconciliation, banking, managing petty cash expenses, recording local purchases and handling payments from retail and trade customers.
• Checking received goods and periodic inventory counts to ensure that an accurate stock count is maintained at all times and minimize risk of theft or loss.
• Perform other duties as requested by the Line Manager.

Requirements for the Retail Supervisor Job

• Cash handling and banking experience
• Commercially aware with basic management finance experience
• Experience of managing a team
• An understanding of analysing and compiling statistical and narrative reports.
• Sound knowledge of order processing activities
• Experience of customer service and professional telephone skills
• Computer literate in excel
• Experience ideally within the liquor industry, or FMCG or leisure related areas
• WSET Foundation or Intermediate certificate
• Local taxation structures

Critical Competencies

• Customer Focus
• Passion
• Teamwork
• Knowledge and Skills
• Integrity
• Ownership
  Planning and Organising
• Influence
• Analytical Thinking
• Communication