Customer Service Supervisor at Janta Kenya

Roles for the Customer Service Supervisor Job

• Supervise customer service team
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Monitor accuracy of reporting and data base information
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies

Customer Service Supervisor Job Qualifications

• A university degree in Public Relations or Communications any related field
• At least 4 year of Customer Service Experience.
• Must have managed a team
• Problem Solving.
• Market Knowledge.
• Documentation Skills.