Business Analyst at UAP OLD MUTUAL GROUP

Job description

This role will report directly to the Head of IT Applications. This role will be responsible for determining and documenting business requirements and working with design & implementation staff to design & implement solutions. The incumbent will be individually accountable for achieving results through other managers and their teams over periods of 3 months to 1 year.

The key objectives for this position are: -

1. Establishment of business needs and expectations

• Responsible for establishing IT linkages to the general insurance business and key business stakeholders

• Translating the business requirements into appropriate ICT service levels and support process framework

• Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups

• Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.

• Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.

• Development of solutions to address the business needs

• Configure and or develop business requirements into technology solutions that meet business requirements

• Ensures clear communication of required changes and solutions proposed to stakeholders.

• Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.

• Training users and other team members on new information system solutions.

• Ensures that solutions developed are properly tested by developing comprehensive test plans.

2. Management of ICT support in the specific area of assignment

• On-going monitoring of ICT support activities and programs

• Reporting performance against expectations and addressing the gap with service delivery management

• Evaluating the business training needs and developing appropriate training programs

• Provide ICT consultation for the business

• Establish and drive ICT initiatives in each business to unlock technology value for the business

• Champion ICT mediated/driven change management programs

3. Drive business unit innovation programs

• Work with the projects and innovation manager to identify innovation opportunities for the business

• Develop a deep business understanding and connect this understanding with the technology needs and capacity

• Identify, communicate and monitor IT investment, cost and value to the business

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or equivalent

• Certification in and or all MS Sharepoint, Power BI, Dynamics CRM/ AX

• Technical and functional knowledge of E-Oxegen Application will be a distinct advantage

• Minimum of 3 years’ experience in business analysis

• Understanding of the Insurance Business – specifically Health Insurance will be a key advantage

• Strong verbal and written communication skills

Skills and competencies

• Graduate in information systems or related discipline

• At least 3 years’ experience in business systems support and business partner management

• Specific Certification on any or all the following MS Sharepoint infrastructure, MS Power BI, MS Dynamics CRM/ AX

• Understanding of Salesforce will be an added advantage

• Deep understanding of business/systems analysis

• Understands application programming, database and system design

• Understands Internet, Intranet, Extranet and client/server architectures

• Teamwork ability

• Good communication skills

• Analytical skills and out of the box thinking

• Knowledge in emerging industry practices

• Proactive in seeking solutions to problems and identifying opportunities

• Wide understanding of the insurance business processes

• Self-driven individual with the discipline to deliver within agreed guidelines