Business Development Manager - Stanbic Insurance Agency Ltd (SIAL) at Standard Bank Group

Job Purpose

Achievement of the sales targets, income and profit budgets by way of managing the behaviour of our own staff and our relationships with Bank staff through training, support and motivation.

Key Responsibilities/Accountabilities

Sales Management

Oversee the sales performance across all products, both short and long term insurances.

Identify anomalies and develop strategies to rectify and improve performance.

Provide input to branch/regional/national campaigns to ensure maximum penetration into core banking products and clients.

Maximize penetration of SIA by achieving sales targets timeously

Assist in development and repositioning on new single product initiatives

Correction of poor performance

Achieve transformation targets

Relationship building

Coach and mentor staff

Hold regular staff meetings

Constantly maintain a professional environment and celebrate our successes

Timeously feedback to the network

Build relationship with key players and group companies

Attend regular meetings with key stakeholders

Analysis competitor trends, pricing to optimize on sales

Liaise with insurance companies

Service all complaints in respect of our products

Training

Ensures competency-based training on Advisory products takes place with various stakeholders as and when required.

The stakeholders are trained accredited, and coached on the various products

Establish a professional and qualified team who are seen as the envy in the network

Employ, train and produce talented staff

Ongoing training to develop performance

Management

Servicing of expenses and control cost to income ratios

Control expenses and use them correctly in order for us to achieve the highest return related to sales

Analysis MIS and act accordingly

Apply knowledge, resources and experience to resolve problems

Able to follow or professional challenge defined processes

Participate in adhoc company events

Support other business units and other departments within SIA & CSB

Live the values and the brand

Be a brand Ambassador

Share best practices, tactics and action plans

Risk & Compliance

Provides complete disclosure to the customers in terms of accreditation, service fees, and commission.

Ensures proper record keeping in terms of Proceeds of Crime and Anti Money Laundering Act, The Banking Act (Cap 488), The Anti-Corruption & Economic Crimes Act, The Insurance Act (Cap 487) and any other relevant legislation

Ensure all forms are completed correctly and send to Operations for uploading to Bancassurance Policy Management system as the record keeper

Assist channel in achieving their risk compliance ratings in terms of all SIA requirements

Ensure customers are satisfied with SIA Advisory products bought in channel

Preferred Qualification And Experience

Undergraduate degree from a recognized university

Computer literacy

Experience

Professional Insurance qualification

Previous Insurance sales

Experience of managing and/or working within a team that delivers

Experience in the financial /investment and/or insurance broking industry

Proven sales track record in the financial services industry

Knowledge/Technical Skills/Expertise

Understanding of macro-economic, business, social, political trends and the transformation of this knowledge into operational strategy

Create, edit and print files from Word, Excel to capture and analyse Insurance/financial data & Power Point.

In depth understanding of range of products in market, competitor advantages and disadvantages and own product competitive position

A sound understanding of risk cycles pertaining to the industry being analysed.

A good current knowledge and understanding of different industry sectors and sector risk profiles/ trends.

A thorough knowledge of multi-level products available to Personal banking and Business customers.

Extract and apply information to CRM (Customer relationship management) strategy

Full understanding of all products, knowledge of the bank processes and procedures

Results orientated/Customer service focused and people orientated

Negotiation skill

Listening skill

Presentation skills

Sales skills

Communication skills

Marketing skills

Coaching skills