Client Service Officer at Janta Kenya

Duties of the Client Relations Officer Job

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Client Service Officer Job Qualifications

• Degree in relationship management, Public relations or any business related course.
• At least 3 years’ experience in the field.
• Strong Relationship Building
• Customer Service Skills
• Communication skills both written and oral

KPI’s

• Product knowledge.
• Feedback from clients on quality of service they are receiving.
• Maintaining existing clients and sorting out their complaints/concern