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  • Posted: Oct 12, 2017
    Deadline: Oct 26, 2017
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    FPC Coordinator

    Summary of Responsibilities:
     
    Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
    • Consistently offer professional, friendly and engaging service
    • Ensure all FPC members receive the highest attention prior, during and after their stays at the hotel
    • Assist in leading the FPC committee and ensuring all member profiles are current and accurate using the applicable computer applications
    • Monitor each department to ensure the FPC report is reviewed daily
    • Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the FPC reports and reviewing billing procedures
    • Liaise with all key departments, gather correct informationpreferences and ensure data is updated
    • Review all guest incidents and ensure proper follow up is completed with the relevant departments
    • Create daily and weekly reports highlighting upcoming member arrivals and in house guests
    • Communicate the FPC program details and updates on a regular bases at Colleague orientation and hotel general meetings
    • Balance operational, administrative and Colleague needs
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Other duties as assigned
    Qualifications:
    • Previous experience in a Front Office role required
    • Previous Property Management System experience required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline an asset
    • Excellent written and verbal interpersonal and communication skills
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    Physical Aspects of Position (include but are not limited to):
    • Frequent standing, walking and sitting throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps
    Visa Requirements: Must be Eligible to work in Kenya

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on frhi.taleo.net to apply

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