Channel Development Manager at Commercial Bank of Africa Ltd (CBA)

Job Description

DEPARTMENT: CASH MANAGEMENT

REPORTS TO: SENIOR MANAGER, e-CHANNELS & e-COMMERCE

JOB PURPOSE STATEMENT

The purpose of the role is to provide business support in the implementation and management of electronic channels’ enhancements.

This includes end to end management of new and enhancements of electronic channels i.e. successfully take the project from concept to commercialization.

KEY RESPONSIBILITIES 

• Channel Enrichment Initiatives: Conceptualize new ideas, research the new ideas, and evaluate them objectively from a market and financial standpoint (18%)
• Market and client research (18%)
• New channel development and implementation 18%)
• Tracking Channel KPIs to increase the utilization of the channels to current and prospective customers of CBA in order to generate maximum income (18%)
• Promote product awareness via appropriate internal training and marketing collateral (18%)
• Regional channel review and implementation (10%) COMPETENCE REQUIREMENTS
• Technical skills to effectively perform implementation and management of E-Channels activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Strong oral, written communication, planning and organizing skills to effectively plan own time and manage assigned projects.
• Sales and Marketing skills to effectively determine product strategies and pricing to expand market share.
• Business Development skills to effectively segment the target market, gather market intelligence and identify opportunities for the bank to sell its products.
• Commercial Awareness to Understand and apply commercial and financial principles to business thinking.
• Good understanding and application of analytical skills e.g. advanced excel, Ms Access.
• Excellent knowledge of operational and systems user requirements for financial products.
• Sound understanding of marketing principles, ideally backed with suitable experience.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University graduate – Upper 2nd Class Honors or 3.0 GPA
• At least 5 years’ experience in business management/product management/system analyst role in the financial sector 
• Excellent knowledge of operational and systems user requirements for financial products
• Excellent understanding of the principles and techniques of project management and the ability to apply them
• Excellent interpersonal skills
• Self-motivated, assertive and proactive
• A professional qualification in an IT related field is an added advantage 
• Regional experience – added advantage