After Sales Technical Manager at Bosch Africa

Job description

• Create the process of after sales service.
• Ofer technical training to people/installers who will be responsible for installation and after sales services in different regions
• Providing product knowledge, features, benefits and safety standards.
• Offer technical support to projects by working closely to developers and construction project manager.
• Work closely with logistics department
• Prepare mid and monthly reports
• Repairing and servicing of domestic hot water products
• Assist in providing pre-sales technical assistance and product education and after-sales support services
• Developing long-term relationships with both new and existing clients through constant follow ups
• Meeting regular sales targets and coordinating sales projects
• Sourcing for new clients and maximising market share potential
• Making technical presentations and demonstrating how a product meets client needs
• Supporting marketing activities by attending trade shows, conferences and other marketing events
• Assisting in market intelligence and updating the sales team of new competitor’s products, pricing and other trends.