Assistant Executive Housekeeper at NFT Consult

Department: Housekeeping

Reporting Line: Executive Housekeeper

To supervise and control the Housekeeping Department, Laundry Department, Flower Arrangement Section, and control the servicing of all bedrooms, restaurants, function and public areas of the hotel to achieve goals and quality standard and to assist other departments to maintain and improve the services provided to all guests and employees. Ensure Front-of-the-House public area standards are excellent at all times. Ensure all Supervisors continually inspect assigned areas and have turned in inspections. Ensure effective and complete staff training.

Primary Responsibilities:

• Establishes a high degree to excellence in the Housekeeping Department to all assigned areas of the Hotel.
• To be specifically concerned with Room Attendants, Floor Supervisors, Public Area Supervisors, Public Area Attendants and Linen Room.
• In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.
• Work closely with and maintain a high degree of excellence for the Service Department.
• Be specifically responsible for the standards of all Guest rooms, Suites, Corridors, back-of-the-house storage and linen rooms.
• Ensure Front-of-the-House public area standards are excellent at all times. Ensure all Supervisors continually inspect assigned areas and have turned in inspections.
• Ensure effective and complete training is in use and all associates are well trained.
• Ensure proper key controls are in effect.
• Take accurate linen inventories per SOP.
• Take accurate Guest supply inventory every period.
• Review operating statements and critique unusual surpluses and shortages.
• Audit and approve schedules, wage projections, wage recaps and payroll.
• Review out-of-order rooms daily.
• Provide up-to-date job descriptions for all supervisors and associates.
• Give immediate response to all Guest problems and correspondence.
• Ensure Lost & Found articles are stored properly and logs are maintained.
• Any and all assignments by the Executive Housekeeper must be followed through.
• To ensure effective communications through attending meeting and imparting information at regularly held staff meetings with assistant housekeepers.

Administrative Responsibilities

• Ensure all reports are prepared completely and on time.
• Involve Supervisors and Linen Room Attendants in as many administrative functions.
• To prepare and submit, on the required format, all information necessary for budgeting purposes.
• Screens and Acknowledges daily work schedules.
• Ensures that an effective duty assigned to the sufficiency of manpower in accordance to volume of business.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.
• Acknowledges logbook and ensures that each recorded problems is attended.
• Ensures that consumption reports, inventories, lost & found log books are handled according to the policies and procedures.

Technical Responsibilities

• Understands and can explain job descriptions of all positions in the Housekeeping Department
• Knows and understands policies relating to Housekeeping, laundry, and other areas in the Rooms and Guest Services including Engineering and other departments.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserve energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Ensures that Housekeeping and related departments’ employees can communicate with guests and the fellow employees politely and professionally.
• Maintains and improves the quality of services and facilities according to the company’s standards at all times.

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and employees.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
• Represents management team, hotel, and company well with any external guests.

Human Resources Responsibilities

• Coaches and counsels all staff when applicable.
• Provides the most effective training to all housekeeping and related employees regularly.
• Motivates staff to grow within the company.
• Develops him/ herself to be better manager at all times.

Relationship

• Reports to Executive Housekeeper
• Directs and supervises activities of the Housekeeping and other related employees.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

Job Requirements

• Bachelor degree in Hotel Management or relevant discipline
• Minimum of 2-3 years in supervisory Housekeeping role in a similar capacity, preferably in a 5 star class environment
• Knowledgeable in Housekeeping operation and cleaning methods
• Have excellent English communication skills both in written and spoken
• Detail-oriented and possess pleasant personality with excellent communication and interpersonal skills