Sales Agent at Kilimall

Department/Function:B2B

Reports to:Operations Manager

Location: Mombasa Road

Warehouse @ Athi River Athi55 Management

High level Position Summary (Describe the basic purpose of the role; key areas of responsibility)

Serves customers by selling products; meeting customer needs.

Responsibilities and Duties:

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed.

Sales Representative Skills and Qualifications:

Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

Special Requirements:

• B2B Channels Development
• Be familiar with retail channels of 3C and fashion products

Note: All job descriptions are subject to management review and may be modified based on business requirements. In case of any variation between this description and the actual duties performed, management has the right to make appropriate decision.

Knowledge, Experience, and Skills Required (List the requisite educational degree, certification or professional accreditation; years and field of experience; and technical and behavioral competencies related to the job)

Qualifications:

• A higher diploma or a bachelor’s degree from an accredited university in Sales and Marketing or any other relevant course
• 1-2 years working experience in a similar position preferably in an e-Commerce company.

Behavioral Competencies:

• Very strong personality and organizational skills.
• Excellent verbal and written communication skills.
• A good team player.
• A good leader with people management and time management skills.
• High level of commitment to duty, and discipline.
• Demonstrable ability to put customer interests first.
• Strong focus on impact.
• Unquestionable level of integrity.