M-Pesa Bulk Payments Products Manager - Jr at Safaricom Kenya

Department Description

We are pleased to announce the following job rotation vacancy in the Product Management Department within the Financial Services Division.   In keeping with our current business needs,we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Snr Manager – M-PESA Bulk Payments, the position holder will Develop and maintain a strong working relationship with key sections/departments. (EBU CBU, COPs and Regional Operations to deliver M-PESA KPIs and find ways to improve B2C performance, from acquisition and retention perspective. The role analyses opportunity within current defined verticals and recommends execution plan. This role will also be responsible for regional B2C lead generation, management, scoring and closure assisted by respective regional managers.

Detailed Description

• The Holders work centers on spear heading growth, adoption and retention of B2C partner’s in terms of Transactions Volume, Value and Revenue for all regions across the country.
• The holder will work with the M-PESA Marketing to identify areas of opportunity to improve the Bulk Payments performance from both a short term and long term revenue perspective.
• The holder will also act as liaison with Enterprise and Regional Operations to find ways to improve B2C performance, from acquisition and retention perspective.
• Work closely with Enterprise & Regional Operations team to identify possible B2C leads in all regions.
• Use data gathered to recommend product improvement or other channels, or to plan new roll-out.
• Work with M-PESA Marketing to design customer surveys aimed at measuring and improving service delivery.
• Assist in carrying out detailed field research visits periodically, to determine product performance and implementation quality.
• Develop and maintain a strong working relationship with key sections/departments.
• Actively participate in project deliverables as assigned, to ensure seamless integration.
• Analyze the sales trends for the product, using the various systems and tracking tools.
• Level of impact of the retention campaigns
•  Maintain feedback to relevant sections.
• 100% accuracy in all reports submitted
• Status report as per agreed SLA
• Ad hoc report as per agreement

Job Requirements

• Degree in Business Administration
• At least 4-5 years working experience in a trade marketing/ territory management/sales management/product support or management.
• Knowledge in Sales and Marketing is an added advantage
• Highly results and performance oriented
• Excellent team player with good management skills.
• Excellent Negotiation/Influencing and Presentation skills

Additional Details

Demonstrated record of developing and implementing a successful Go to Market (GTM) Plan.