Receptionist at ICT Authority

Division/Department: Human Resource and Administration

Grade: ICTA 9

Direct Reports: None

Responsible for: Receiving and transmitting telephone calls, receiving visitors in ICTA offices and directing them to the relevant offices and responding to general enquiries

Key Tasks

• Operate the switchboard, receive, direct and relay telephone messages and fax messages
• Direct visitors to the appropriate staff members
• Enquire as to the nature of calls in order to refer to appropriate person or service
• Answer internal or external calls (local and long distance [and transfer calls
• As required, take and relay messages
• Receive and direct visitors and provide assistance to them as required
• Send messages by fax as required
• Perform any other duties as may be assigned from time to time.

Job Qualifications

• Diploma in Secretarial Studies or Front Office Management
• Two years’ experience in a similar role
• Computer literate

Personal skills and attributes required

• Excellent written and spoken communication skills
• Ability to work in a fast paced environment
• Excellent customer care skills
• Planning and organizational skills