Gym Administrator at Kamel Park Hotel

Reporting to: General Manager

Overall Purpose

Responsible for meeting customers’ expectations in regards to gym facilities and activities, people management, maintenance and improvement, hence increase revenue by building loyalty and increase number of guests.

Roles and Responsibilities: (Key duties)

• Assist and Compile section budgets, annual plans and activities for smooth running of the gym
• Ensure that all sports grounds, facilities and equipment are properly maintained in accordance with hotel’s agreed maintenance standards and advice on all upgrades and replacements.
• Ensure the gym is running professionally and adhering to the sports code of conduct.
• Advertise and promote the Hotel or centre to increase usage, which may include commissioning and considering market research
• Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users
• Carry out health and safety checks on the equipment and site
• Handle and record complaints and incidents, e.g. accidents and emergencies, theft escalated to him from guests, staff etc. and escalating where necessary
• Manage all sports staff and ensure all gym staff (including coaches) have the required professional qualifications and experience to perform their duties
• Ensure sports facilities are utilised by i.e. members, guests and contracted institutions.
• Write monthly or weekly reports to be issued to the General Manager and preparing cash projections for the section
• Any other assigned duties from time to time

Education, Experience and Knowledge: (Hospitality Industry)

Academic Qualification

• Relevant University degree (sports management) with professional qualifications in sports.

Experience

• 5 years proven experience as a gym instructor or supervisor with at least 3 years of experience in leadership position

Personal Attributes

• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills

Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.